CUSTOMER SUPPORT PROGRAM CASE PROCESSING ANALYST - 73004760 - MyFlorida
TAMPA, FL
About the Job
CUSTOMER SUPPORT PROGRAM CASE PROCESSING ANALYST - 73004760
Date: Oct 8, 2024
The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .
Requisition No: 838950
Agency: Department of Revenue
Working Title: CUSTOMER SUPPORT PROGRAM CASE PROCESSING ANALYST - 73004760
Pay Plan: Career Service
Position Number: 73004760
Salary: $37,742.76 - $43,904.1 Plus $644.76 Competitive Area Differential (CAD)6 / Annually
Posting Closing Date: 10/21/2024
Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)
Florida Department of Revenue
Child Support Program
Child Support Program Case Processing Analyst (Revenue Specialist II)
Tampa
The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website (https://floridarevenue.com/sites/careers/SitePages/Home.aspx) .
JOB SUMMARY: This Revenue Specialist II - Child Support Case Processing Analyst position, on the IDN/Medical/ Insufficiency Resolution Team, performs customer support for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:
+ Initiating and responding to requests
+ Coordinating with internal and external partners
+ Researching and resolving case issues
+ Gathering information and analyzing case data to determine next steps
+ Assisting customers
+ Interacting with legal services providers, other states, employers, and other business partners
+ Making decisions based on case information and provided documentation
MINIMUM REQUIREMENTS:
+ Two years of experience processing information using a computer system.
+ Two years of experience conducting research and analyzing information to make decisions.*
+ Two years of experience communicating with others to gather information.*
SUBSTITUTIONS:
+ *Relevant education may substitute for the required experience. If applicable, please indicate degree earned or number of credit hours attained and attach diploma/transcript when submitting application.
SPECIAL NOTES:
+ This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
+ Standard workday of 8am – 5pm, Monday through Friday.
SALARY: $37,742.76- $43,904.16.
BENEFITS:
Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
ADDITIONAL INFORMATION YOU NEED TO KNOW
CONTACT INFORMATION: Anita Shay, (813) 947-6081,Anita.Shay@floridarevenue.com.
SCREENING DISCLAIMER:Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.
ONLINE SKILLS ASSESSMENT:After the advertisement closes, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills assessment. To be considered for an interview, the candidate must complete the skills assessment by the deadline given and achieve a score of at least 70%.
CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.
CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.
REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.
Location:
TAMPA, FL, US, 33604 TAMPA, FL, US, 33612 TAMPA, FL, US, 33634 TAMPA, FL, US, 33607 TAMPA, FL, US, 33614 TAMPA, FL, US, 33617 TAMPA, FL, US, 33615 TAMPA, FL, US, 33613 TAMPA, FL, US, 33605 TAMPA, FL, US, 33616 TAMPA, FL, US, 33610 TAMPA, FL, US, 33606 TAMPA, FL, US, 33611 TAMPA, FL, US, 33618 TAMPA, FL, US, 33672 TAMPA, FL, US, 33620 TAMPA, FL, US, 33626 TAMPA, FL, US, 33637 TAMPA, FL, US, 33680 TAMPA, FL, US, 33625 TAMPA, FL, US, 33609 TAMPA, FL, US, 34748 TAMPA, FL, US, 33619 TAMPA, FL, US, 33602
Nearest Major Market:Tampa
Date: Oct 8, 2024
The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .
Requisition No: 838950
Agency: Department of Revenue
Working Title: CUSTOMER SUPPORT PROGRAM CASE PROCESSING ANALYST - 73004760
Pay Plan: Career Service
Position Number: 73004760
Salary: $37,742.76 - $43,904.1 Plus $644.76 Competitive Area Differential (CAD)6 / Annually
Posting Closing Date: 10/21/2024
Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)
Florida Department of Revenue
Child Support Program
Child Support Program Case Processing Analyst (Revenue Specialist II)
Tampa
The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website (https://floridarevenue.com/sites/careers/SitePages/Home.aspx) .
JOB SUMMARY: This Revenue Specialist II - Child Support Case Processing Analyst position, on the IDN/Medical/ Insufficiency Resolution Team, performs customer support for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:
+ Initiating and responding to requests
+ Coordinating with internal and external partners
+ Researching and resolving case issues
+ Gathering information and analyzing case data to determine next steps
+ Assisting customers
+ Interacting with legal services providers, other states, employers, and other business partners
+ Making decisions based on case information and provided documentation
MINIMUM REQUIREMENTS:
+ Two years of experience processing information using a computer system.
+ Two years of experience conducting research and analyzing information to make decisions.*
+ Two years of experience communicating with others to gather information.*
SUBSTITUTIONS:
+ *Relevant education may substitute for the required experience. If applicable, please indicate degree earned or number of credit hours attained and attach diploma/transcript when submitting application.
SPECIAL NOTES:
+ This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
+ Standard workday of 8am – 5pm, Monday through Friday.
SALARY: $37,742.76- $43,904.16.
BENEFITS:
Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
ADDITIONAL INFORMATION YOU NEED TO KNOW
CONTACT INFORMATION: Anita Shay, (813) 947-6081,Anita.Shay@floridarevenue.com.
SCREENING DISCLAIMER:Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.
ONLINE SKILLS ASSESSMENT:After the advertisement closes, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills assessment. To be considered for an interview, the candidate must complete the skills assessment by the deadline given and achieve a score of at least 70%.
CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.
CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.
REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.
Location:
TAMPA, FL, US, 33604 TAMPA, FL, US, 33612 TAMPA, FL, US, 33634 TAMPA, FL, US, 33607 TAMPA, FL, US, 33614 TAMPA, FL, US, 33617 TAMPA, FL, US, 33615 TAMPA, FL, US, 33613 TAMPA, FL, US, 33605 TAMPA, FL, US, 33616 TAMPA, FL, US, 33610 TAMPA, FL, US, 33606 TAMPA, FL, US, 33611 TAMPA, FL, US, 33618 TAMPA, FL, US, 33672 TAMPA, FL, US, 33620 TAMPA, FL, US, 33626 TAMPA, FL, US, 33637 TAMPA, FL, US, 33680 TAMPA, FL, US, 33625 TAMPA, FL, US, 33609 TAMPA, FL, US, 34748 TAMPA, FL, US, 33619 TAMPA, FL, US, 33602
Nearest Major Market:Tampa
Source : MyFlorida