Customer Support Representative - Addison Group

Job Title: Customer Support Representative

Job Type: Contract (3+ months with opportunity to be extended)

Location: Arlington, TX

Industry: Oil & Gas

Pay: $18-$20/hr (determined based on candidate experience)

About Our Client:

Our client is a rapidly growing company with a reputation for fostering a professional and supportive work environment. They have a stable history in the industry and are set to continue expanding with a new office opening in Fort Worth in 2025.

Job Overview:

As a Customer Support Representative you will play a key role in assisting the team with administrative tasks and data management. This position requires attention to detail, adaptability, and the ability to communicate effectively with both internal teams and external stakeholders.

Key Responsibilities:

• Handle phone and email inquiries.
• Update customer records, including address and account changes.
• Manage, track, and organize large quantities of documentation.
• Assist with the onboarding processes for new accounts.
• Support other team members with additional responsibilities as needed.

Qualifications:

• 2+ years of administrative and/or customer service experience.
• Proficiency in Microsoft Office Suite.

Additional Details:

• Work Schedule: Monday-Friday, 8 AM - 5 PM
• Work Environment: 100% onsite
• Office Location: The individual must be comfortable commuting to the current office in Arlington and the new office in Fort Worth when it opens in 2025.
• Dress Code: Business casual (no jeans, visible tattoos, or facial piercings).

Perks:

• New opening due to company growth.
• Join a fun and collaborative team in an organization that values long-term employee satisfaction.
• Opportunity to start immediately.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.