Customer Support Representative - GoTab Inc

GoTab is looking for highly-motivated, technically-savvy spirits to join our team as Customer Support Representatives (CSR). We have built the next disruptive movement in point of sale, app-less mobile ordering and payments for the restaurant industry. If you’re looking to join a creative, hard-working, and fun environment - look no further! 

As a CSR, you will work with cutting-edge technology in an exciting fast-paced startup environment. You will help support GoTab operators by troubleshooting, solving problems and maintaining excellent relationships. You will help drive GoTab initiatives and support proactive communication with the Operations and Product teams. 

Please note that this is a part-time, hourly role with nights and weekends required. Must reside in the United States. 

Responsibilities:

• Provide immediate technical and operational support to our customers, teams, and end-users via our phone and chat support. 
• Establish relationships with new and existing customers 
• Function as a product expert and technical communications resource for partners
• Clearly articulate resolutions and ensure thorough follow-up on unresolved issues 
• Contribute to continuous improvement efforts as relates to product usability and performance based on consumer feedback 

Skills & Requirements:  

• Ability to manage and prioritize multiple problems at once
• Quick learner with a go-getter attitude who is comfortable working in a startup environment 
• Excellent communication skills and remote collaboration experience 
• Desire and aptitude to learn deep technical aspects of the GoTab product 
• Experience working in customer service, hospitality, or software preferred  
• Nights and weekends required
• Technologically driven mindset including by not limited to: general understanding of IP addresses, QR code functionality, familiarity with iOS and Android mobile operating systems etc. 

A Little Bit About You:

You are a problem-solver, like talking to people, and maintain strong relationships. You are coachable, interested in delving into the world of hospitality tech and exhibit high information retention. You are enthusiastic, self-sufficient, and looking to begin your career in a company that emphasizes internal promotions and rewards top performers with opportunities to move into more senior positions. In your cover letter, provide one or two sentences demonstrating what feature-set of GoTab you find most appealing and how your skills would transfer to a technical platform support position at GoTab. 

About GoTab, Inc.

GoTab, Inc., a Restaurant Commerce Platform (RCP), helps large- and mid-sized restaurants, breweries, bars, hotels and other venues run lean, profitable operations while making guests even more satisfied. GoTab allows patrons to order and pay through a server, order and pay directly from their own mobile phones, or blend the two experiences all on one tab, through its all-in-one POS, mobile ordering and payment features, and kitchen display systems (KDS). The guest never has to download a mobile app or create a password. Founded in 2016 and based in Arlington, Virginia, GoTab serves hundreds of national, regional and local full-service accounts in the United States, Canada and Puerto Rico. 

EEO 

GoTab is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, color, religion, creed, sex, gender, sexual orientation, gender identity, gender expression, age, national origin, genetic information, marital/familial status, disability, military status, veteran status, or any other protected status. We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity.