Customer Support Representative - Hueman PE Talent Solutions

Connexure is hiring a Customer Support Representative in Atlanta, GA.
 
We are seeking an experienced and dedicated Customer Support Manager to join our dynamic team at Connexure. The candidate will play a crucial role in ensuring client satisfaction and retention. .

Connexure is a leading SaaS software company dedicated to transforming the self-funded health insurance industry. Our mission is to provide innovative solutions that streamline operations, enhance user experiences, and deliver significant cost savings. We value collaboration, excellence, and a passion for technology and healthcare. 

Key Responsibilities:

• Maintain schedules and ensure proper department coverage.
• Prioritize and schedule ticket queue
• Redirect or escalate issues appropriately
• Point of escalation for client and administration issues
• Monitor backlog issue progress to ensure key performance indicators (KPIs) are met
• Oversee the deliver of custom work (SOWs)  on time, on budget with great service.
• Supervise, organize, and execute repairs, delegating work to other technicians.
• Oversee repair quality, productivity, and customer expectations.
• Prepare and maintain presentation slides for customer service updates
• Collaborate and build relationships with clients, partners and field sales representatives
• Participate in cross-function team projects for new implementation and conversions

Job Qualifications:  

• Education: Typically, a relevant degree such as a Bachelor’s or Associate’s in Technical, Business, Finance, Accounting, Engineering, Computer Science, or a related field.
• Process Improvement experience
• Excellent problem solving and analytical skills
• Client relationship building experience
• Process oriented and results driven
• Willingness to take the lead on internal projects
• Familiarity with NPI and Computer Support KPIs
• Ability to think and act under pressure
• SQL knowledge
• Experience working with SAAS clients – SSO, whitelisting and security
• Understanding of Stop Loss Industry
• Organized and able to prioritize team requirements

It is Connexure’s mission to unify the self-funded medical ecosystem through integrated technologies, processes, and data insights. The Leadership team believes in a customer-centric approach to driving value and creating a network effect where the software only becomes stronger as more users adopt it. This proud, Atlanta-based, industry-shaping vertical software business is looking to simplify the lives of those in the self-funded space.

 
If you are interested in learning more about a career with Connexure as a Customer Support  Representative, apply today!