Customer Support Representative - Carole Fabrics
Augusta, GA
About the Job
Hunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.
As a member of the Hunter Douglas family of brands, Carole Fabrics has proudly served the interior design community for more than 60 years, making the finest soft window treatments in the industry. We take pride in our reputation for exceptional quality, our broad on-trend collection of the finest fabrics, and our devotion to personal service.
We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours?
Position Overview
The Customer Service Rep l will be responsible for delivering superior customer support by answering customer inquiries quickly and effectively, resolving issues with empathy and care, documenting issues to share with internal teams, nurture relationships, and improve brand credibility.
What you'll do
- Deliver friendly customer service while accurately fulfilling customer orders via phone and email, answering inquiries and managing incoming calls.
- Track and troubleshoot customer orders and shipments
- Take and record customer complaints. Research and resolve issues within Carole guidelines
- Provide customer timely and accurate information relative to general inquiries
- Issue returns and return labels on repair and remakes
- Process fire retardant certificates as required
- Monitor Customer Service email Inbox – respond to customer inquiries and/or forward to supervisor/manager
- Collaborate and partner with cross-functional teams to provide excellent customer service
- File, pull, and purge paperwork
- Basic product knowledge
- Maintain call log
- Performs other duties as assigned
Who you are
- High school diploma
- 3-5 years customer service representative experience in a call center environment
- Ability to multitask and manage time effectively
- Accuracy with names, numbers and spelling
- Ability to use office equipment, such as computers, phone, fax machine, scanner/copier and shredder
- Proficient in Microsoft Excel and Microsoft Word
- Experience in Gmail and Google chrome
- Strong communication skills including listening, verbal and written skills
- Strong attention to details
- Data entry skills
What's in it for you?
- Hourly $13.00 - $18.00
- Generous benefits package including medical, dental, vision, life, disability
- A company culture that prioritizes internal development and professional growth
- Time off with pay
- 401(k) plan with a degree of employer matching
- Paid parental leave
- Wellness programs and product discounts
Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate's education, experience, skills and potential.
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Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.