Customer Support Representative - Cosmetic Division - Keystone Industries

Company Overview:

We are passionate about our employees.  We strive to create an environment that is stimulating and motivating and a culture that fosters mutual respect, teamwork, and career development.  Come join the Keystone team so we can build your career together!

In addition to competitive starting salaries, we offer a wide variety of competitive benefits, perks and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives. 

Please visit our website at www.keystoneind.com to learn more about Keystone Industries and career opportunities.

Position Details:

• Title: Customer Support Representative
• Ideal Candidate: The ideal candidate for this role will have 2-3 years’ experience in a customer service-related role, account management, marketing, or sales, preferably in a production/manufacturing environment. 
• Schedule: 8:30 am - 5:00 pm, M-F, flexible. *This position is ONSITE in an office setting with hybrid opportunities after 90 days.
• Location: Gibbstown, NJ (08027)

Reporting Relationship

Reports to Sales Team Leader 

Position Overview:

Customer Support Representative (CSR) provides proactive support to our sales team. CSR’s will be responsible for providing high-quality assistance to internal stakeholders, ensuring smooth operations, and helping the sales team achieve their goals. This role requires excellent communication skills, attention to detail, and a strong ability to handle multiple tasks effectively.

Essential Functions:

Customer Support Representatives (CSR) support the sales team in managing customer expectations and ensuring a positive experience for the customer by supporting Sales Reps, Team Leads and Managers in the following areas:

• Manage new customer inquiries, set up new accounts and provide product and service information.
• Facilitate information between sales team and other departments in a timely manner to help manage customer expectations.
• Enter orders in a timely manner, ensuring close attention to details for entry accuracy.
• Prepare and maintain price quote letters.
• Coordinate with the sales team to resolve any issues related to orders, deliveries, or customer complaints.
• Maintain account related documents and spreadsheets as well as production and shipment trackers excel and smart sheets.
• Maintain and update external data entry required per customer’s process.
• Assist Sales Team with new Product Development Brief, Item Number Creation (NPL) and Lab Project entry (KPM).
• Identify opportunities for better workflow or process improvement.
• Attend key meetings to better understand ongoing client projects and product launches.
• Participates or assists with special projects and performs additional duties in support of departmental goals.
• Light office duties as assigned. 
• May assist with the coordination of onsite and offsite marketing/sales events like trade shows and conferences.

Qualifications

• 2-3 years’ experience in a customer service-related role, account management, marketing, or sales.
• Customer service/account management experience in a production environment.
• Proficient in MS Office applications.
• Advanced knowledge in Excel and Word.
• Establish and maintain effective working relationships with others - team player.
• Work independently in a fast-paced environment with little or no supervision and in a collaborative environment.
• Deadline driven.
• Time management critical.
• Exceptional organizational and problem- solving skills.
• Excellent interpersonal skills-ability to interface and communicate/collaborate at all levels internally and externally.
• Must be assertive and comfortable asking questions.

Desired Skills

• Bilingual preferred: Vietnamese or Spanish 
• Experience with ERP systems. Microsoft D365 a plus.
• Smartsheet experience.
• Self-motivated, energetic and outgoing.
• Strong work ethic.
• Excellent teamwork and collaborative attitude.
• Previous experience or interest working in the beauty/cosmetic industry.
• Ability to confirm to shifting priorities, demands and timetables.
• Flexible-adapt to changing tasks and expectations.

Education

• High school graduate or equivalent.
• College degree a plus.

Benefits/Perks:

• Remote opportunity (1 day/week) after 90 days. 
• Medical, RX, Dental, and Vision Plans
• Company-sponsored Life Insurance
• Flexible Spending Account (FSA) – Medical, Dependent Care, & Commuter
• 401K Plan with Employer Contribution
• Voluntary Term Life/AD&D Insurance, Short-Term and Long-Term Disability
• Accident and Critical Illness Insurance
• Pet Insurance
• Employee Assistance Program (EAP)
• Tuition Assistance Program
• Weekly Pay
• Paid Holidays
• Employee Referral Bonus Program
• Company social events throughout the year including tickets to sports events and concerts
• Free Lunch Daily (Gibbstown)
• On-site free Fitness Center with personal trainer (Gibbstown)