Customer Support Representative (CSR) - Parts & Service - 4Rivers Equipment LLC

Position Summary

If you pride yourself in your customer service skills, enjoy satisfying customers, managing your own schedule, and you have excellent communication skills, then we want to hear from you! 4Rivers Equipment is seeking qualified candidates for a full-time Customer Support Representative at our Albuquerque, NM location! This position ensures customer satisfaction in both our parts and service departments.

Benefits

• Low Deductible Medical/Dental/Vision
• 401K and Roth IRA Option Available
• 401K Match & Profit Share
• Life/AD&D
• Online Continual Education, including John Deere University
• Tuition Reimbursement
• Sponsorship with John Deere Technician Program
• Paid Time Off
• Volunteer Time Off
• Asset Investment
• 4Rivers Employee Discount/ ADP LifeMart Discounts
• Customized Career Path

Company Summary

By partnering with 4Rivers Equipment you become part of a John Deere Award Winning team.   4Rivers Equipment is built with positive attitudes and partner-like integrity. With over 400 employees in 17 locations from Cheyenne, WY down to El Paso, TX, we can offer the opportunity to grow yourself and your John Deere career while keeping a fun and team-oriented work environment. Here at 4Rivers Equipment our mission is to improve the lives of our customer, business partners, and employees.  That's being, "Your Working Partner."

Essential Duties

Increase incremental parts sales.

• Develop parts and service estimates and quotes as required
• Prospect for new customers
• Coordinate with Parts Manager regarding customers, promotions, product needs
• Maintain Parts On Site Cabinets
• Sell defined wear parts and promotional products
• Deliver Parts when URGENT

Increase incremental labor sales.

• Coordinate with Service Manager regarding service quotes and customer concerns
• Sell inspection agreements
• Sell maintenance packages
• Prospect for new customers
• Sell Extended Warranty and SECURE / PowerGard

Build customer loyalty by promoting and representing the 4Rivers organization.

• Communicate customer problems via email to the responsible managers for resolution.
• Complete JDU CSR Certification path
• Complete other training as defined by manager
• Develop a customer call schedule for the assigned area of responsibility
• Make customer calls as scheduled
• Submit call reports in a timely manner
• Maintain A and B customer machine lists
• Complete A and B customer product support purchasing profiles
• Meet product support sales objectives

Education and Qualifications

• High School Diploma or equivalent
• Professional appearance and demeanor
• Strong industry knowledge / ability to learn the industry quickly
• Good communication skills
• Self-Motivated
• Energetic
• Assertive with a positive tone
• Sociable
• Able to make decisions
• Independent
• Good listener
• Positive attitude
• Strong work ethic
• Credible

4Rivers Equipment is an Equal Opportunity Employer.

For Job Description and EEO information, please see attachments.

Compensation package includes base salary plus a competitive commission structure.

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Tentative close date:  12/31/2024