Customer Support Representative (CSR) - IMG

Our Customer Support Representatives are known for dreaming big, working hard, and creating the most memorable experiences for our customers. People are at the heart of what we do. Our dynamic and inclusive team environment sets us apart from everyone else. Instep is currently expanding into the Seattle / Kirkland region and looking for motivated Customer Support Representatives to join our team!

As a Customer Service Support Representative, You will:

• Enroll new clients
• Drive customer loyalty and customer engagement
• Resolve conflicts and listen to consumers without interrupting
• Determine the root cause of customer concern using problem-solving skills to recommend effective solutions
• Maintain lasting relationships with new and existing customers by building a sense of comfort and trust
• Upsell products to consumers to drive revenue and increase sales profitability
• Communicate customer impact trends and concepts for improvement to sales account managers

We look for Customer Service Support individuals who can:

• Operate efficiently and productively, both independently and as a team
• Recognize and resolve dilemmas in a timely manner
• Thrive in a competitive team environment
• Have impeccable attention to detail and suburb follow-through skills
• Adapt to a variety of different people and personalities on a daily basis

We prefer:

• A high school degree or GED
• Experience in customer service, retail, sales, or serving
• A flexible schedule

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