Customer Support Representative - Umanist Staffing LLC
El Paso, TX
About the Job
Overview:
The Customer Support Representative plays a crucial role in maintaining customer satisfaction and loyalty. They are the frontline of the company and are responsible for addressing customer inquiries, resolving issues, and providing exceptional service to ensure a positive customer experience.
Key Responsibilities:
Responding to customer inquiries via phone, email, and live chat
Identifying and assessing customers' needs to achieve satisfaction
Resolving product or service problems by clarifying the customer's complaint
Building sustainable relationships and trust with customer accounts through open and interactive communication
Handling customer complaints, providing appropriate solutions and alternatives within the time limits
Keeping records of customer interactions, transactions, comments, and complaints
Following communication procedures, guidelines, and policies
Managing a large volume of customer inquiries while maintaining a high level of professionalism
Providing accurate, valid, and complete information by using the right methods/tools
Monitoring customer satisfaction by conducting surveys and feedback analysis
Required Qualifications:
High school diploma or equivalent
Prior experience in customer service or a related field
Excellent communication and interpersonal skills
Strong problem-solving abilities
Empathetic and patient demeanor
Ability to multitask and manage time effectively
Proficiency in using CRM software and help desk platforms
Ability to work in a fast-paced and dynamic environment
Positive attitude and willingness to learn and adapt
Attention to detail and accuracy
Source : Umanist Staffing LLC