Customer Support Representative at TSG - The Sheridan Group

Assistant Account Manager

Sheridan.  Be part of something greater.  Your career awaits…join us!

As one of the leading print and publishing service providers in the nation, Sheridan prints everything from popular magazines and catalogs, to prestigious medical and scientific journals, and so much more. A career at Sheridan is so much more than just a job. We work hard, we have fun, and we are proud of what we do.

Job Summary:

The Assistant Account Manager works under the direction of the Account Manager or Senior Account Manager to serve and interact with customers, prepare orders for production, and perform other clerical support. 

Basic Qualifications:

• Minimum high school diploma or GED along with some customer service experience.
• Excellent verbal and written communication skills.  
• Excellent organizational skills and attention to detail. 
• Strong analytical and problem-solving skills. 
• Ability to act with integrity, professionalism, and confidentiality. 
• Must possess a capacity and willingness to learn a variety of computer software applications including, but not limited to, order entry and job ticket systems.
• Proficient with Microsoft Office Suite or related software. 
• Prolonged periods of sitting at a desk and working on a computer. 
• Must be able to lift 15 pounds at times.  

Schedule is Monday – Friday, 8:30 AM to 5:00 PM – 40 hours/week

• Overtime pays time and a half after 40 hours per week

What’s in it for YOU?

• Career advancement with an employer who supports your development.
• Tuition reimbursement for approved coursework.
• A best-workplace culture that fosters life-long friendships and encourages fun.
• A successful and growing industry-leading company.
• An employee referral program that pays you money.
• Paid vacation & holidays.
• Competitive compensation.
• Medical (PPO and HSA Plans), Dental, Vision.
• Teladoc – convenient no- or low-cost medical services
• Confidential and free EAP program for wellness and mental health.
• Company-paid basic life, AD&D, and short-term disability insurance.
• 401(k) retirement plan with company match.
• A safe, values-based company that acts with integrity and respect for all.

CJK Group is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need assistance or a reasonable accommodation to apply for employment, please contact the location HR Manager at 603-653-7314 or michael.draper@sheridan.com.