Customer Support Representative - GloryBee Foods

Who We Are:

GloryBee started in 1975 with a dream of providing natural, healthy ingredients for the people of our community. Now in our second generation of leadership, our family-owned and operated business strives to be the preferred partner of True Source certified honey and other high-quality natural and organic ingredients in the Pacific Northwest and beyond, while using our business as a force for good. We seek team members who have an affinity for natural ingredients, healthy living and genuine relationships. Our culture is very community oriented; we are sustainable, we are stewards of the land and of the people, and we are committed to paving a way to a profitable future. Our vision is a healthy world where bees and people thrive. We have over 120 employees in our Eugene, Oregon headquarters and manufacturing facility. Won't you join us?

Your Contributions to the Team:

Are you unphased by challenges and adept at finding solutions? Do you bring levity, enthusiasm, and optimism into most situations? Our Customer Support team is seeking a customer service enthusiast who enjoys working with people and solving problems while juggling multiple, deadline-driven tasks and projects. As the Customer Support Representative, you will interact with our customers via phone, email, or live chat and facilitate their needs by communicating with other internal departments and then providing timely updates as needed. A typical day could entail processing orders, managing paperwork requests, communicating price changes, creating new customer accounts, listening to concerns, and providing appropriate resolutions. You'll be working alongside a small group of amazing and caring team members, lead by a Customer Support Supervisor and a Customer Support Manager. This full-time hourly role is based out of our Distribution Center located at 29548 Airport Road. The typical work week is Monday - Friday, 8:00 AM - 4:30 PM, although there is some room for schedule flexibility and this role does allow for hybrid remote work.

What We Are Looking For:

• At least 1-2 years of prior customer support or administrative experience (prior call center experience is a plus!)
• High school diploma or GED equivalent
• Proficient computer skills with the aptitude to quickly learn and navigate technology and systems
• Intermediate level skill in Microsoft Office Suite
• Typing speed of 60 words per minute and basic 10-key proficiency
• Professional communication both verbal and written
• Exceptional interpersonal skills with the ability to quickly build strong rapport with internal and external customers
• Ability to listen, understand, and resolve customer satisfaction issues
• Strong organization and time management skills with the ability to prioritize, adjust, and follow through at appropriate checkpoints
• High level of accuracy and attention to detail
• Strong problem-solving skills and basic math skills; adept at managing complex inquiries

Why You Should Join GloryBee:

• Dynamic, forward thinking company that is passionate about healthy living, sustainability and quality, natural ingredients and products
• Rewards and recognition for superior performance
• Collaborative environment fostering teamwork and accountability
• Opportunity to work for a company that positively impacts people's lives
• Exceptional benefits program including medical, dental and vision, along with healthy living reimbursements, generous 401(k) match, competitive paid time off and liberal holiday schedules
• You will be embraced by company culture that is very much that of a community and acquire 120+ new team members
• Visit our website to learn more https://glorybee.com/careers

We are tobacco and drug free (to include marijuana) at GloryBee.