Customer Support Representative - GloryBee Foods

Who We Are:

GloryBee, a Eugene based, family-owned natural food and product manufacturing and distribution company founded in 1975. We are a dynamic team of individuals focused on providing our customers with quality products and superior customer service. Our firm foundation includes a strategic outlook focused on long-term vitality. We are seeking an innovative, people-focused individual who is ready to work hard and have fun in our local owned family business. We are tobacco and drug free Campus at GloryBee.

Your Contributions to the Team:

The Customer Support Representative at GloryBee plays a critical role in managing customer interactions and order processes, ensuring a seamless experience from inquiry through delivery. They handle the entire order lifecycle using ERP and CRM systems, process EDI transactions, and oversee end-to-end fulfillment.

Acting as the main point of contact for customer inquiries, they collaborate closely with sales, logistics, warehouse, and accounting teams to provide real-time updates, resolve issues, and ensure orders align with inventory and customer specifications.

What We Are Looking For:

Primary Skills

• Experience in order processing, fulfillment, and EDI transactions, preferably using ERP and CRM systems.
• Strong project management skills, capable of overseeing and effectively communicating order timelines.
• Customer service expertise with excellent communication skills to handle inquiries and manage resolutions.
• Proven ability to collaborate with cross-functional teams, including logistics, warehouse, and accounting.
• Ability to work closely with sales teams to meet account-specific requirements and support sales strategies.
• Problem-solving skills for managing escalations and troubleshooting order issues.

Additional Skills

• Detail-oriented and proactive in managing order compliance and meeting customer requirements.
• High school diploma or GED required; Bachelor's degree preferred.
• 2-3 years of experience in order management, customer service, or a related field, with specific experience in EDI processing.
• Strong attention to detail, with experience managing orders across multiple systems to ensure accuracy.
• Familiarity with ERP systems and EDI tools (e.g., Microsoft Dynamics, SAP, SPS, or other EDI platforms).
• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office, especially Excel.

Why You Should Join the GloryBee Family:

• Dynamic, forward-thinking company that is passionate about healthy living, sustainability and quality, natural ingredients and products
• Rewards and recognition for superior performance
• Collaborative environment fostering teamwork and accountability
• Opportunity to work for a company that positively impacts people's lives
• Exceptional benefits program including medical, dental and vision, along with healthy living reimbursements, generous 401(k) match, competitive paid time off and liberal holiday schedules
• You will be embraced by company culture that is very much that of a family and acquire over 100 new "family members"