Customer Support Representative I - HireTalent
Holtsville, NY 11742
About the Job
Job Title: Customer Support Representative
Job Location: Fully Remote
Job Duration: 3 Months (Part-Time) (some chances for a contract extension)
1st Shift Time: Mon - Fri from 7 AM to 3 PM
JOB SUMMARY:
Provides front-line customer service support via phone to all our client s internal and external customers.
Our client Retail Solutions is an inventory company that provides scanners and access points to our retail clients so they can conduct a self-scan inventory.
They call into the Help Desk with various questions as to how to set up the equipment and view the reporting dashboard.
We walk the clients through the setup and inventory process if needed and assist them with any questions they may have.
Training will start in November: The Project will be 20 hours/week until Dec 26th
Training Night Shift: 10 AM to 2 PM
Training Schedule: 5 days of Training from 11th November to 15th November
Note: *MUST BE ABLE TO TRAIN EVERYDAY, NO HOLIDAYS*
Hours for Project:
For November: 20 hours per week up till December 26th
From December 26th till the project ends: 20 to 40 hours per week depending upon the activity.
MUST WORK DATES (NO HOLIDAYS):
**Jan 6th and 7th are must-workdays, shifts will start at 4 AM on these 3 days**
Holidays worked: New Year's Eve/New Year's Day
Responsibilities:
Technical Support Background: Only Those with a technical background will be considered.
Disqualifier: No medical billing, etc.
1. Assists customers during all phases of the inventory process.
2. Assists customers with their questions about how to set up and operate our equipment to successfully conduct their inventories.
3. Coordinates internal operational activities to ensure each order/request is processed on time as agreed to with the customer.
4. Prepares and enters required client information/requests into the department s database to document customer interaction and resolution.
5. Works under close supervision to answer questions regarding company products and services.
6. Direct callers to appropriate resources
7. Escalates complex questions to more senior representatives
Qualifications
1. HS Diploma and College background required.
2. Light IT background preferred.
3. Prior customer service experience is a must.
4. Excellent communication skills.
5. Computer literate; exposure to Windows environment.
6. Worked remotely previously preferred
7. Spanish speaking needed
8. Flexible availability (especially weekends)
Equipment needed:
Must have own PC or Laptop and able to support Windows 10 and be able to download software.
Must have good internet connectivity.
Dual Monitors are strongly preferred, as well as a headset.
Job Location: Fully Remote
Job Duration: 3 Months (Part-Time) (some chances for a contract extension)
1st Shift Time: Mon - Fri from 7 AM to 3 PM
JOB SUMMARY:
Provides front-line customer service support via phone to all our client s internal and external customers.
Our client Retail Solutions is an inventory company that provides scanners and access points to our retail clients so they can conduct a self-scan inventory.
They call into the Help Desk with various questions as to how to set up the equipment and view the reporting dashboard.
We walk the clients through the setup and inventory process if needed and assist them with any questions they may have.
Training will start in November: The Project will be 20 hours/week until Dec 26th
Training Night Shift: 10 AM to 2 PM
Training Schedule: 5 days of Training from 11th November to 15th November
Note: *MUST BE ABLE TO TRAIN EVERYDAY, NO HOLIDAYS*
Hours for Project:
For November: 20 hours per week up till December 26th
From December 26th till the project ends: 20 to 40 hours per week depending upon the activity.
MUST WORK DATES (NO HOLIDAYS):
**Jan 6th and 7th are must-workdays, shifts will start at 4 AM on these 3 days**
Holidays worked: New Year's Eve/New Year's Day
Responsibilities:
Technical Support Background: Only Those with a technical background will be considered.
Disqualifier: No medical billing, etc.
1. Assists customers during all phases of the inventory process.
2. Assists customers with their questions about how to set up and operate our equipment to successfully conduct their inventories.
3. Coordinates internal operational activities to ensure each order/request is processed on time as agreed to with the customer.
4. Prepares and enters required client information/requests into the department s database to document customer interaction and resolution.
5. Works under close supervision to answer questions regarding company products and services.
6. Direct callers to appropriate resources
7. Escalates complex questions to more senior representatives
Qualifications
1. HS Diploma and College background required.
2. Light IT background preferred.
3. Prior customer service experience is a must.
4. Excellent communication skills.
5. Computer literate; exposure to Windows environment.
6. Worked remotely previously preferred
7. Spanish speaking needed
8. Flexible availability (especially weekends)
Equipment needed:
Must have own PC or Laptop and able to support Windows 10 and be able to download software.
Must have good internet connectivity.
Dual Monitors are strongly preferred, as well as a headset.
Source : HireTalent