Customer Support Representative-I - LanceSoft Inc

New York, NY

** Remote role

Job Details:

Fluency in Spanish required company is piloting white glove grocery delivery service.
You will be joining a small team responsible for ensuring that we are able to successfully execute deliveries with a 0% error rate.
This role is focused on Live Operations and will include proactive outbounds to our delivery drivers to drive exceptional quality.
To succeed in this role, you will need to have strong communication, troubleshooting and organizational skills, and a desire to continue learning.
You’ll be a strategic problem solver and become a subject matter expert in all things related to our new product.
You will be the first line of defense, ensuring that company provides an exceptional service experience by setting upfront expectations or working through solutions when something goes wrong.
Proactively reach out to dashers to set clear delivery expectations and instructions
Address ad-hoc dasher issues with empathy and urgency Spearhead & execute workflows
Meet exceptional SLAs Identify trends & communicate findings to the broader teams to improve our processes Develop a deep expertise in our product, processes, systems, tools
Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform.

Requirements:-

You have a bachelor’s degree.
equivalent amounts have 2+ years of work experience in a fast-paced customer service role in technology, hospitality, or grocery & convenience
You are a highly motivated individual that can work independently
You are a natural problem solver, willing to triage problems that may not have a pre-defined solution
You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).
You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using Company brand voice and tone
You are above average in technological fluency - and are especially comfortable with Google Sheets Bonus points.
Familiarity with G-Suite, Slack, Atlassian, Salesforce.
Must have Conversational proficiency in Spanish.

Source : LanceSoft Inc