Customer Support Representative II - TekWissen LLC
Johnston, IA
About the Job
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is the brand name of Deere & Company, an American corporation that manufactures agricultural machinery, heavy equipment, forestry machinery, diesel engines, drivetrains used in heavy equipment, and lawn care equipment.
Job Title: Customer Support Representative II
Location: Johnston, IA, 50131
Duration: 36 Months
Job Type: Contract
Work Type: Onsite
Shift: Monday Friday (7.00AM-6.00PM) CST
Visa sponsorship is not available, now or in the near future, for this position.
Job Description:
PRIMARY RESPONSIBILITIES & DUTIES:
- The Enterprise Contact Center team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
- Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction
Common calls and emails include:
- General product questions, availability, compatibility Ag, Residential and
- Commercial Turf, and Golf product issues/complaints
- Warranty registration, and extended warranty coverage
- Out of warranty assistance
- Parts and publications lookups
- Loyalty Rewards programs
REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:
- Skills in interpersonal communications, negotiation, and conflict resolution.
- Excellent written and verbal communication skills
- 6+ months experience with customer service/support experience.
- Proficiency with Microsoft Office products
- Strong computer, research and troubleshooting skills.
- Ability to work support hours and occasional holidays to support the business.
DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:
- Knowledge of agriculture, turf (mowers) and utility vehicles.
- Prior work experience in Agriculture or Technology dealer channels.
- Associates or bachelor's degree in agriculture, Business, Communications, Engineering related field, IT or a similar discipline
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Source : TekWissen LLC
