Customer Support Representative-II - Elitegen Enterprise LLC

Job Summary:

Join a pioneering team at Client as we pilot a new offering in the health sector.&

As a Customer Support Representative II, you will be responsible for ensuring flawless delivery execution with a focus on live operations.&

You will engage proactively with delivery drivers and merchants, aiming for exceptional quality and zero-error performance.&

This role requires strong communication, troubleshooting, and organizational skills and is ideal for a proactive problem-solver eager to learn and make a difference in an innovative environment.

Key Responsibilities:

Identify potential issues and proactively implement solutions to prevent failures.

Address merchant and dasher issues with empathy and urgency, ensuring a positive experience.

Spearhead workflows to meet high service level agreements (SLAs) and drive exceptional customer service.

Analyze trends and communicate insights to improve processes.

Become a subject matter expert on the product, processes, and tools to provide high-quality support.

Collaborate with a team dedicated to world-class service on a leading technology platform.

Required Qualifications:

Bachelor’s degree or equivalent work experience.

2+ years of experience in a fast-paced customer service role, ideally in technology, hospitality, or healthcare.

Ability to work independently with a high degree of motivation.

Strong problem-solving skills, capable of managing unique situations without predefined solutions.

Fluent in English with strong written communication skills, including attention to grammar and the ability to adapt tone.

Typing speed of 40 WPM or above and high technological fluency, especially with Google Sheets.

Preferred Qualifications:

Familiarity with G-Suite, Slack, Atlassian, and Salesforce.

Previous experience in healthcare.

Education:

& Bachelors Degree