Customer Support Representative - Umanist Staffing LLC

Overview:

The Customer Support Representative plays a crucial role in maintaining customer satisfaction and loyalty. They are the frontline of the company and are responsible for addressing customer inquiries, resolving issues, and providing exceptional service to ensure a positive customer experience.

Key Responsibilities:

Responding to customer inquiries via phone, email, and live chat

Identifying and assessing customers' needs to achieve satisfaction

Resolving product or service problems by clarifying the customer's complaint

Building sustainable relationships and trust with customer accounts through open and interactive communication

Handling customer complaints, providing appropriate solutions and alternatives within the time limits

Keeping records of customer interactions, transactions, comments, and complaints

Following communication procedures, guidelines, and policies

Managing a large volume of customer inquiries while maintaining a high level of professionalism

Providing accurate, valid, and complete information by using the right methods/tools

Monitoring customer satisfaction by conducting surveys and feedback analysis

Required Qualifications:

High school diploma or equivalent

Prior experience in customer service or a related field

Excellent communication and interpersonal skills

Strong problem-solving abilities

Empathetic and patient demeanor

Ability to multitask and manage time effectively

Proficiency in using CRM software and help desk platforms

Ability to work in a fast-paced and dynamic environment

Positive attitude and willingness to learn and adapt

Attention to detail and accuracy