Customer Support Representative - Fiverr

Fiverr is looking for a dynamic, high-performing team player who thrives in fast-paced environments to join our Customer Support team. If you are an experienced Customer Support Professional who enjoys communicating, helping others and providing long-term solutions to your customers, then this is the role for you. Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how Fiverr works.

Fiverr is the worlds largest freelance marketplace platform It. buyers and sellers through gigs in a massive range of more than 700 categories. Buyers can approach sellers by searching for services and clicking on various gigs, and Fiverr may automatically match sellers and buyers too. There are over 4 million customers in a 160 countries. Check us out at www.fiverr.com

• Provide independent and high-quality responses to our customers via email ticketing system and chat
• Provide reliable resolution of critical and high impact problems for customers
• Take ownership of customer issues and follow problems through to resolution
• Work closely with our team leads and shift managers to ensure customer satisfaction.
• Contribute ideas and practical solutions to ensure customers’ satisfaction.
• Recognize trends and service impacting events and escalate properly
• Learn from others and develop yourself as a customer support

At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace, from our community to our product. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

Requirements:

• 1 year of customer support/service experience, ideally for a technology product with international clients
• Exceptional communication and interpersonal skills, a real team-player
• Service-oriented personality with a can-do attitude
• Strong problem solving/troubleshooting skills
• Strong ability to operate multiple applications and platforms
• Commitment to excellence: willing to accept constructive feedback, and drive toward continuous improvement
• Detail-oriented, capable of handling multiple responsibilities at once
• Proficiency with data analysis in excel- an advantage
• Familiarity with Zendesk, Jira and automated support/helpdesk systems- an advantage