Customer Support Representative - Shamrock Roofing

Customer Support Representative 

Shamrock Roofing & Construction is a family-owned roofing and construction company headquartered in Kansas City and has been operating since 1977. In the last few years, our business has exploded in the Midwest with additional locations in Nebraska, Iowa, Oklahoma, Texas, and now Arkansas. This growth has allowed us to expand our team and offer more employment opportunities at home and surrounding markets. Although we’ve grown exponentially, we haven’t lost the “family-owned” business feel. 

We are now looking to fill a Customer Support Representative position. This position performs outbound calls to potential and current customers to provide updates and/or other relevant information on behalf of our sales specialists. This position will require working closely with our sales team to ensure accurate, effective and quality communication.

Job Description

• Make outgoing calls to current and/or potential customers to deliver important updates and communication throughout the course of their roofing claims or repairs.
• Serve as Shamrock’s professional representative when dealing with customer communications: via phone, email, etc. 
• Possess strong knowledge of our roofing products and services to identify customer needs when communicating with them. 
• Document each call as per company and departmental policies and procedures. 
• Follow up with current and/or potential customers in a timely manner. 
• Apply a positive customer service attitude in interactions with all customers. Be able to establish a positive rapport. 
• Be patient and understanding in all customer interactions. 
• Communicate effectively and professionally in all forms of communication with internal and external customers. 

Compensation & Benefits:

• Full-Time Position
• Monday-Friday 8:00 am to 5:00 pm + an hour for lunch
• Compensation starts between $16-18/hour
• Opportunity for performance-based bonuses
• Medical/Dental/Vision Insurance after 30 days of employment
• PTO accrual after 30 Days of employment
• 401K after 6 months of employment

Requirements: