Customer Support Representative - Hop Energy

**SUMMARY **

The Customer Support Representative talks with customers by phone or in person for delivery of oil, discontinuance of deliveries or change in service. Schedules tune-ups and incoming service requests. Prepares change of address records, and issues work orders to the oil and service departments.

**ESSENTIAL DUTIES AND RESPONSIBILITIES **

• Provide quality customer service by responding courteously and accurately to all inquiries in a professional manner.
• Resolving conflicts and negotiate amicable resolutions
• Forward complex issues to the next level when necessary and appropriate
• Document relevant customer interactions
• Customer contact, communication, retention and satisfaction
• Interpreting documents and explain contract options and billing
• Perform administrative and clerical duties
• Maintain accurate client records
• Special Projects
• Additional duties as defined by the Customer Care Manager.

**QUALIFICATIONS **

• Previous customer service and call center experience required.
• Excellent verbal, written and telephone communications skills are required.
• Strong computer skills essential
• Ability to work independently
• Attention to detail and problem-solving skills
• Ability to tactfully handle stressful and difficult situations
• Ability to multi-task
• Excellent negotiation skills
• Ability to work flexible hours in order to meet needs of the business.
• High School diploma or equivalent is required
• 2-4 years of college or equivalent business experience is preferred.
• Desire to help others. A “can do” attitude.
• Carefully make decisions and think through facts. Analyze issues and evaluate alternatives
• Propensity to follow the rules
• Ability to remain calm in stressful situations
• Attention to detail
• A focus on time management. Organize priorities and follow through to complete tasks.

You should be proficient in:

• Customer Service

Salary info:

$20 - $23 / hr