Customer Support Representative - Remote (UT Only) - Gabb, Inc.
Lehi, UT
About the Job
Join Gabb and be part of a team that is passionate about revolutionizing the way families connect and kids experience the world. Our mission is to protect kids, connect families, encourage life beyond the screen, and empower parents. We are committed to equipping families with innovative products like the Gabb Phone 3 Pro and the Gabb Watch 3, ensuring kids stay safe while staying connected.
Remember the days when playing outside until dusk was the norm, and the biggest tech challenge was dial-up internet? We believe kids deserve to enjoy the simplicity and freedom of those times, even in today's digital age. Through our cutting-edge, safe tech, we're making it possible.
If you're enthusiastic about creating a safer digital world for children and want to contribute to a brand that is making a real difference, we would love to have you on our team. Come join us at Gabb and help us lead the industry in safe tech for kids!
**Hiring for October 21st start date**
What You'll Do
Here at Gabb Wireless, we pride ourselves on our amazing safe tech products for kids! However, we also pride ourselves on providing world-class customer support for all our incredible customers. We are hiring full-time Customer Support Representatives to join our team.
We are looking to provide authentic support experiences for our customers. An experience that is quick, helpful, and personable -- we understand that our customers are real people, just like us. In this role you will support our customer base in a robust way and handle inquiries regarding (but not limited to) account management, device and network troubleshooting, order support, billing, and more!
Additionally, you will be responsible for the following items among other tasks…
- Answer incoming calls and provide high-quality support to our customers
- Take ownership of customer issues and follow problems through to resolution
- Work closely with supervisors and shift leads to ensure customer satisfaction and a productive work environment
- Continually learn about our products and services to enhance your knowledge to better support our customers
- Learn from others and develop yourself as a customer support representative for Gabb
Please note, this will be a fully-remote training program. You must have 100% attendance with minimal to no distractions during the training schedule (Monday - Friday 9am-5pm) and must also be located in Utah
- 1+ years of experience in a customer support role, preferably for a technology product or service
- Quiet dedicated work-space in your home, free from distractions (please note, you cannot be a primary caregiver during your shifts)
- Exceptional communication skills and the ability to react quickly when speaking with customers
- Strong problem solving and troubleshooting skills to talk customers through situations clearly and accurately
- Enthusiastic and can-do attitude that radiates positivity and dedication to each customer
- Previous experience with Calabrio, Gladly, Dialpad, or other call center software preferred
Why You'll Love Gabb
- Hourly rate: $16 per hour
- Quarterly performance-based bonus potential
- Fully remote after training
- Company provided laptop and equipment
- Eligible for medical, dental, and vision insurance benefits
- We offer a 401(k) retirement savings plan
- Generous Paid Time Off and Unpaid Time Off
**Hiring for October 21st start date**
Gabb is an equal opportunity employer and is committed to providing a work environment that is free from discrimination of all types. We celebrate diversity and are dedicated to fostering an inclusive environment for all. All applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply.