Customer Support Representative Senior - Zebra Technologies

Job Description :

Works independently within established procedures to answer non-routine questions and concerns regarding company products and services.
This role handles more complex products and services than lower levels.
Answers customer calls and answers non-routine questions Investigates complex customer issues.
Determines appropriate solutions and responses.
Documents customer concerns and escalates concerns to appropriate channels in a timely manner.
Reviews customer requests.
May act as a lead for junior level customer support representatives.

REQUIREMENTS
High school diploma or equivalent vocational qualification.
2 - 4 years of related experience.
Demonstrates strong customer service and communication skills