Customer Support Specialist - Paper Roll Products
Eagan, MN 55121
About the Job
Main Responsibilities of our Customer Support Specialist
- Serve customers by providing all necessary service and product information
- Resolve service and product problems
- Ensure customer satisfaction and pleasant user experience
- Provide additional flex support to adjacent teams
Job Description
We are looking for an experienced and seasoned customer service representative who will always be on top of their performance and make a contribution to the overall excellence of our service and distribution model.
This is the first line of contact with the customer, meaning that we need a person who fully understands the importance of this job and is willing to show all the dedication needed.
Customer service is important for building trust with customers, so our ideal candidate must have great organizational and communication skills.
Additionally, we are a growing business in need of an adaptable person who can provide flex capacity to our in-office teams. A perfect candidate that we have in mind must be creative, organized, highly skilled in processing customer account details and using critical thinking to address service issues.
Responsibilities of an Customer Support Specialist
- Communicate with customers via email and phone
- Perform order intake from multiple sources
- Record account information to open customer account
- Update customer account information and maintain customer records
- Clarify customers' complaints and determine the cause of the problem
- Answer customer questions and resolves service and product problems.
- Manage data entry to maintain accounting records
- Provide support for special projects in the office
Customer Support Specialist Job Requirements
- Customer service
- Communication skills
- Phone skills
- Listening
- Multitasking
- Analyzing information
- Resolving conflict
- Data Entry
- Documentations skills
- Problem-solving
- Quality focus
"Paper Roll Products® was founded in 2002, with the mission of providing premium quality point of sale supplies to the businesses that rely on them. In March of 2022 we proudly became an employee-owned company committed to continuing our established legacy of best-in-class product offerings and customer success.
Our corporate goal is to offer our clients complete consumable solutions, combining the highest quality products with reliable shipping and competitive pricing. "
