Customer Support Specialist / Live Chat Support - US REMOTE - Bless Up Records

Bless Up Records is seeking a passionate and dedicated Customer Support Specialist to join our team as a Live Chat Support agent, working remotely from the US. In this role, you will be the first point of contact for our customers, providing prompt and effective assistance through live chat. Our ideal candidate thrives in a fast-paced environment, possesses excellent communication skills, and has a genuine desire to help others. You will work closely with our team to ensure that all customer inquiries are resolved efficiently, improving customer satisfaction and loyalty. If you are looking to make an impact in a dynamic and creative environment, we would love to hear from you!

Responsibilities

• Respond to customer inquiries via live chat in a timely and professional manner.
• Provide accurate information about our products and services to enhance the customer experience.
• Troubleshoot and resolve customer issues, ensuring a positive outcome.
• Maintain records of customer interactions and transactions within the system.
• Collaborate with other departments to address and resolve customer concerns.
• Gather feedback from customers to improve our services and processes.
• Stay informed about product updates, promotions, and company policies.

Requirements

• Previous experience in customer support or related field is preferred.
• Strong written communication skills with the ability to convey information clearly.
• Excellent problem-solving abilities and a customer-centric attitude.
• Proficiency in using live chat software and CRM systems.
• Ability to handle multiple conversations simultaneously and manage time effectively.
• High level of empathy and patience when dealing with customer inquiries.
• Availability to work flexible hours, including evenings and weekends, as needed.