Customer Support Specialist - Aventi Health

About Aventi Health
Aventi Health’s mission is to connect community pharmacies and covered entities using powerful technology that creates a meaningful partnership for the betterment of patients, providers, and the local community. We provide technical solutions that drive cost savings, improve operational efficiencies, and help healthcare organizations focus on patient care.

About the Role
The Customer Success Specialist (CSS) will play a vital role in nurturing relationships and driving results with Aventi Health's customers, focusing on their operational and financial leadership. The CSS will work to ensure that clients experience the full value of Aventi Health’s 340B solutions, enabling them to optimize their program compliance and financial performance. This role is responsible for understanding the client’s business goals, especially in relation to their 340B program, and driving actionable plans to meet those goals.

The CSS will collaborate with key stakeholders to ensure that our 340B technology solutions and services are being maximized for optimal financial and operational outcomes. The CSS will work closely with sales and senior leadership to continuously improve the customer experience. This is a remote position.

Responsibilities

• Develop and maintain strategic relationships with healthcare leaders, focusing on 340B program performance and operational improvement.
• Partner with customer stakeholders to create a long-term success plan tailored to their business goals, ensuring alignment with 340B program compliance and optimization.
• Conduct quarterly business reviews with key customer executives, including C-suite and mid-level personnel, to ensure they understand the value Aventi Health brings to their 340B program.
• Provide insights on leveraging Aventi Health’s 340B technology across contracted pharmacies and identify opportunities to expand service utilization.
• Identify and mitigate risks to customer satisfaction and retention by coaching customers on best practices for program compliance, financial optimization, and use of Aventi Health resources.
• Collaborate with internal teams to continuously improve processes and enhance customer experience, ensuring proactive problem solving for any potential issues.
• Stay informed on the latest developments in 340B regulations and healthcare technology standards

Requirements

• Bachelor's degree in a related field.
• Minimum 2 years of client relationship management experience, with direct responsibility for managing complex customer relationships at all organizational levels.
• Strong project management and facilitation skills, with experience leading cross-functional teams toward a shared goal.
• Proactive, flexible, and able to work in a fast-paced environment.
• Strong understanding of healthcare technology solutions with the ability to stay current on industry trends.

Nice to Have

• Extensive knowledge of 340B program operations and the ability to stay current on 340B program updates.
• Experience using tools like Google Suite, Slack, Copper (CRM), and Intercom.
• Experience with SQL or other query languages to independently analyze data and generate insights that can help answer customer questions and drive informed decisions.
• Experience working with AI-driven tools or platforms to enhance customer engagement, service automation, or data analysis.
• A background in revenue cycle management, healthcare compliance, or pharmacy operations.