Customer Support Specialist - Nationwide Testing Association Inc

We are seeking a long-term staff member to join our dynamic team and grow with us.

What We Offer:

• 100% paid health, dental, and vision insurance for our employees
• 401K matching
• Paid vacation days
• Paid holidays
• Paid birthday off
• Schedule: Monday – Thursday 8am-5pm, Friday 8am-2pm

Job Type: Full-time 

Location: In Office (Mooresville, NC) – This is NOT a remote position

Salary: $13.50/hour during training and $14.50/hour for the remainder of the probationary period. An additional increase will be provided after completing the 90 day probationary period.

Position Overview: This administrative support role offers growth and advancement opportunities. The ideal candidate will be computer savvy, a fast typist, and have a keen eye for detail. You will be relied upon for excellent follow-through, attention to detail, and accurate supportive skills to directly serve our clients. Flexibility and the ability to switch priorities as needed are essential.

Responsibilities:

• Provide exceptional customer service to our clients
• Verify data by comparing it to source documents ensuring accuracy
• Update existing data
• Retrieve data from systems, electronic files, or websites as requested
• Sort and organize files after entering data to ensure quality control
• Organize, prioritize, and respond to emails

Essential Requirements:

• Must live in Mooresville, NC, or surrounding areas (This is not a remote job)
• Working knowledge and understanding of Microsoft 11 and higher-based computer navigation, function, and             terminology
• Fast and accurate typing skills
• Working knowledge of basic office equipment
• Good command of English, both oral and written customer service skills
• Great attention to detail
• High school degree or equivalent