Customer Support Specialist at Atlas Management

For more than 25 years, the Atlas Management team has provided Management and Human Resources solutions to businesses and employment opportunities to individuals. Atlas Management is hiring for a major corporation in the Nashville, TN area for a Customer Support Specialist to join their Support Team. The Customer Support Specialist will be providing support to customers with billing and service issues in a small call center environment. This awesome opportunity is ideal for the individual who enjoys helping people and resolving problems. Apply today to be consider!

Pay: $20.00 per hour ($21.00 per hour once complete training)

Schedule: Monday - Friday, 1st or 2nd Shift; One Saturday a month 8a-5p

Status: Contract to permanent

Location: Nashville, TN - downtown area (parking provided)

• High School Diploma or General Education Diploma.
• Six months of experience assisting customers in person, via telephone, or e-mail in call center environment, with requests, services, billing, pay options and other company programs.
• Intermediate Microsoft Office skills
• Must obtain a satisfactory score on applicable job-related examination(s). May be required to be bilingual.
• Subject to 24-hour call and shift work

Job Duties and Responsibilities:

• Assist in the collection of information to process customer requests and inquiries such as application for residential and commercial accounts and credit arrangements.
• Initiate orders for residential or commercial construction or services. Explain requirements, fees, and scheduling.
• Advise customers of consumer services and billing programs, financial assistance, pay options, energy saving techniques, and other company programs.
• Assist in making adjustments to accounts within policy guidelines to resolve customer complaints or problems.
• Enter, retrieve, and utilize data from computer terminals, personal computers, and other sources as necessary.
• Answer and process emergency calls.
• Communicate with employees, customers, and other entities through personal contact, telephone, writing, to provide information or to answer questions related to the area of responsibility.
• Perform work in a safe manner to protect employees, the public, and property.