Customer Support Specialist - Primary Location

At Marclef Agency, we pride ourselves on providing exceptional service and comprehensive insurance solutions tailored to our clients' needs. We are dedicated to fostering a supportive and collaborative environment where our team members can thrive and grow. Were seeking a motivated and empathetic Customer Support Specialist to join our dynamic team and help us continue to deliver outstanding service.

As a Customer Support Specialist, you will be the first point of contact for our clients, assisting them with their insurance inquiries and providing solutions to their concerns. Your role will be pivotal in ensuring a positive experience for our clients while maintaining the high standards of our agency.

Salary Range: $12.50 - $18.00 per hour

Hourly Base Salary + Commission + Bonus Opportunities

Hands on Training

Evenings Off

Mon-Fri Schedule

Career Growth Opportunities

Paid Time Off (PTO)

Office Snacks & Coffee

Responsibilities

• Client Assistance: Handle incoming calls, emails, and live chats from clients, addressing their insurance-related questions and issues with professionalism and empathy.
• Issue Resolution: Identify and resolve customer concerns promptly and effectively, working to ensure a satisfactory outcome.
• Policy Management: Assist clients with policy modifications, renewals, and claims processes, providing clear and accurate information.
• Documentation: Maintain detailed records of client interactions and transactions, ensuring all information is accurate and up-to-date.
• Collaboration: Work closely with other departments, such as underwriting and claims, to resolve client issues and improve service delivery.
• Feedback: Collect and relay client feedback to help us continually improve our services and customer experience.

• Experience: Previous experience in customer service, preferably in the insurance industry, is highly desirable.
• Communication Skills: Excellent verbal and written communication skills with the ability to convey complex information clearly and effectively.
• Problem-Solving: Strong problem-solving skills with a proactive approach to resolving issues and managing client expectations.
• Attention to Detail: High level of accuracy and attention to detail in managing client information and documentation.
• Technical Skills: Proficiency with office software (e.g., MS Office) and experience with CRM systems is a plus.
• Team Player: Ability to work collaboratively with colleagues and contribute positively to a team environment.
• Empathy: A compassionate approach to customer interactions, demonstrating genuine concern for clients' needs and concerns.