Customer Support Specialist - Mutoh America Inc.

The Customer Support Specialist provides a variety of support for our customers. Delivering information, processing orders, resolving issues in an accurate and timely manner, while supporting good relationships with both internal and external customers. The ideal candidate for this position is a team player that knows how to prioritize tasks, is a great communicator, and has a customer service background.

Responsibilities

• Maintain an in-depth knowledge of products, pricing and services offered
• Strong attention to detail and high level of accuracy required
• Process sales orders in adherence to company guidelines and processes
• Submit sales orders to Logistics Department
• Inform customers of changes to order expectations
• Process invoices, take customer calls, provide tracking information
• Provide pricing and shipping estimates to customers
• Follow up with the Sales Team on customer issues
• Establish, maintain, and update files, records, and other documents
• Investigate and respond to inter-departmental and customer inquires
• Meet quality, productivity, turnaround time and other expectations
• Use and maintain discretion handling confidential matters including finance, legal, sales, and operations
• Ensure continuous improvement of processes

Requirements

• Minimum of 3 to 5 years of experience in a customer service role or order processing role in a sales environment preferred
• Strong computer skills necessary including working knowledge of Microsoft Office (Excel, Word & Outlook)
• Excellent data entry skills to quickly and accurately review and input data
• Highly organized, able to prioritize tasks
• Effective communication (both verbal and written)
• Superior phone etiquette and ability to communicate effectively with internal or external customers, peers and management
• Good problem-solving skills
• ERP experience (Great Plains) is a plus.