Customer Support Specialist at The Planet Group

Phoenix, AZ 85085

Pay Range: $20-25/hr

Customer Support Specialist
One Year Contract
Onsite - Phoenix AZ

Must Haves:

Required must be fluent/bilingual in Japanese or Mandarin.
Must have required CSR experience as stated below in qualifications
Travel Domestic for training/onboarding
Employees must be flexible with their work hours. Shift could be a 1st, 2nd, or 12-hour compressed workweek. They may be required to work overtime including weekends and holidays as needed.

Preferred:

Job Summary/Description:

Position is specifically for data support operations, but may incorporate spare parts order processing.
Must be able to provide courteous and professional customer service in response to incoming phone calls for data support, spare parts quotes, order placement, tracking of orders/shipments, address billing inquiries, etc.
Advise customers (internal & external) on deliveries and investigate possible shipping issues.
Incumbents are expected to maintain professional courtesy and demeanor in all customer interactions and be able to utilize an ERP data entry or order processing system and other software programs to accomplish job tasks.
Most work activities can be performed remotely, or in an office environment with little environmental or physical discomfort.
Some lifting, bending, stooping, and reaching occasionally is necessary.
Employees must be flexible with their work hours.
Shift could be a 1st, 2nd, or 12-hour compressed workweek. They may be required to work overtime including weekends and holidays as needed.