Customer Support Specialist - Inspection Engineering

Job description

Under direct supervision of the Sales Manager, the Customer Support Specialist must be an energetic, detailed-oriented person with a positive and empathetic character. The individual needs people skills to maintain a positive customer experience while embracing the company vision and protecting company interests. Individuals must be able to stay focused on work and avoid backchat. Daily duties include handling a wide range of responsibilities- often at the same time.

Minimum Qualifications:

• Associates degree or higher required.
• Five or more years of inside sales experience in an office setting
• Experience with Excel, Microsoft Word, Teams and Outlook
• Experience with Prophet 21 (P21) or similar ERP a bonus
• Solution oriented and ability to work in a high pressure, fast paced, innovative environment while maintaining attention to detail.
• Has excellent verbal and written communication
• Master keyboard skills
• Ability to learn and understand technical products
• Complies with drug and alcohol-free workplace rules

Essential Functions:

• While working independently, provide excellent customer service to customers by assisting with their questions/issues and paying particular attention to professional communication, details and relationship building
• Interact with sales people and/or customers by telephone, email and in person to receive and process orders accurately
• Invoice for orders processed
• Establishes, develops, maintains and updates filing system for the department
• Answers phones and takes messages or fields/answers all routine and non-routine questions. Works in cooperation with other office personnel to answer phones.
• Issues quotes and review orders from customers for accuracy in specification, price as quoted and terms
• Issue order confirmation and packing lists and package tools ready for shipment
• Maintain shipping and receiving log
• Verify vendor invoices for accuracy and take corrective action as required
• Uphold company policies and follow guidelines/procedures
• All other duties as assigned

Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee is required to sit for prolonged periods; Balancing, bending, crouching, kneeling, reaching, and standing
• The employee must occasionally lift and/or move up to 35 pounds
• At times, come to work in adverse weather conditions and temperature extremes
• Performing repetitive tasks quickly. Using a computer keyboard and monitor for prolonged periods
• Mask out distractions in an open office environment

Equal opportunity employer

No third party calls or emails

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused

This Job Is:

• A job for which all ages, including older job seekers, are encouraged to apply

Work Remotely

• No

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Shift:

• Day shift

Experience:

• Administrative : 5 years (Required)
• Bookkeeping : 1 year (Preferred)
• Customer Service: 3 years (Required)

Work Location: In person

Job Type: Full-time

Pay: $23.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Commute:

• Westlake, OH 44145

Ability to Relocate:

• Westlake, OH 44145: Relocate before starting work (Required)

Work Location: In person