Customer Support Team Member at Cot Solutions

We are looking for a full-time employee who will provide customer service and customer support to the organization. This Customer Support Team Member position will initiate and/or implement sales support action items as needed to ensure that an excellent external standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist, and educate customers on how products work. All candidates must be well-spoken and able to present him/herself to others in a professional manner.

Tasks and Responsibilities of a Customer Support Team Member:

• Interact with customers daily to inform them of client products and services through direct interactions.
• Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on the level of expertise.
• Ensure and provide quality service to external customers.
• Answer all external customer inquiries in a timely and professional manner.
• Process sales orders and data entry with high-level accuracy.
• Take initiative and resolve de-escalations or complaints.
• Maintain a positive representation of the company and associated brands at all times.
• Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into a successful, professional Sales / Customer Retention position.
• Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
• Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
• Participation in morning meetings including role-play scenarios, product knowledge, and psychology of customer service behavior training.