Customer Support Technician (Downtown Miami) - TECKpert

We are looking for an Customer Support Technician (Entry Level I) to support our client, a Government agency, based in Miami, Florida.

US BASED CANDIDATES ONLY.  

This is an on-site position. Candidates must be located in or near our client's locations in Downtown Miami, FL.

*No third parties and no sponsorship*

Who we are

Founded in 2009 and headquartered in beautiful Miami, FL, TECKpert is a tech consulting and staff augmentation firm.  At TECKpert, we offer a contingent workforce built for any size digital transformation project. Experts in design, development, IT, analytics and marketing, provide innovative digital solutions to achieve success in our new economy. Our leaders identify the technical talent best suited to bolster our client’s capabilities, across all industries, including, healthcare, government, finance, legal, real estate, and startups.

The opportunity

TECKpert seeks to hire a Customer Support Technician to support our client, a government agency based in Miami, FL. Responsible for Tier I IT call center customer service support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application and software problems. 

Job duties include, but are not limited to:

1. Provide L1 support for customers remotely and onsite.
2. Documents work performed and resolution(s).
3. Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork.
4. Maintain up to date customer and technician information in ITSM ticketing system
5. Manage incoming requests from customers and generate ticket in ITSM ticketing system for resolution or escalation to additional IT teams.
6. Work with the team to maintain central hub of communications for the agency.
7. Perform tasks include installing, configuring, troubleshooting, and repairing various computing devices and peripherals essential for day-to-day operations. 

Compensation and Term 

This opportunity is for a full-time, position with possible extensions and pay commensurate with experience up to $20/hour or $41,600 per year. Medical, dental, vision and life insurance available after 30 days of hire. 

Qualifications you need

A successful Customer Support Technician possesses or provides the following:

• High School Diploma, Associate’s or Bachelor’s Degree, or technical institute degree/certificate in Computer Science, Information  Systems, or other related field. Or equivalent work experience. 

• General knowledge of Microsoft products, including operating systems, office suite and outlook in a networked environment. 

• General knowledge of computer software and hardware relative to personal computer, local area network/wide area network environments. 

• Skilled at installing and providing technical support for software applications, operating systems, and personal computer hardware. 

• Ability to communicate effectively both verbally and in writing.

Working with us

Working with TECKpert means more options. As new opportunities arise, you tell us what you think is a good fit for you. What industries interest you most? Do you prefer an on-location, 9-5? Or would you want a flexible schedule and remote work? We proudly offer a wide variety of roles. Many of our TECKperts enjoy coworking and skills training coupled with the stability of full-time employment. We believe TECKpert gives today's digital professionals an agile path to start and advance their career. All of our opportunities require at least 20 hours per week and can be one to twelve months in length. Choose the opportunity that matches your interest and desired cadence. 

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