Customer Support Technician IV (T4) at APPLIED MATERIALS
Portland, OR 97256
About the Job
Key Responsibilities
Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.
Uses escalation policies as required to keep management informed of down situations.
Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.
Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.
Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.
Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.
Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.
Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.
Functional Knowledge
- Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks
Business Expertise
- Has a good understanding of how the team integrates with others to achieve objectives
Leadership
- May provide informal guidance and support to more junior team members
Problem Solving
- Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures
Impact
- Impacts the quality of own work and its contribution to the team
Interpersonal Skills
- Uses communication skills to regularly exchange information
Education
- Associate's Degree
- 4 - 7 Years of Experience
Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.
Qualifications
Education:
Associate's DegreeSkills
Certifications:
Languages:
Years of Experience:
7 - 10 YearsWork Experience:
Additional Information
Shift:
10-Day 8-Hr (United States of America)Travel:
Yes, 10% of the TimeRelocation Eligible:
NoReferral Payment Plan:
Employee Referral (Standard)U.S. Salary Range:
$27.00 - $37.40The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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