Customer Support Technician - PSR Associates Inc
Ocoee, FL 34761
About the Job
PSR Associates is a consulting and talent solutions firm that connects qualified IT professionals with great opportunities. Whether you're looking for a contract or permanent position, we can help you find the right fit for your skills and experience. We have a team of experienced recruiters who know the IT industry inside and out, and we work with you every step of the way to ensure a smooth and successful transition. PSR Connecting Talent, Crafting Success.
Customer Support Technician Position Description
We are seeking a Customer Support Technician to join our team. The selected candidate will work onsite in Ocoee, FL alongside the project team.
Summary:
Position Summary: Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow through.
Job Responsibilities:
Required Skills:
" IT Enterprise experience is preferred
" High school diploma or equivalent; additional certifications or relevant education is a plus.
" Ability to learn new systems and software in a fast-paced environment.
" Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
" Ability to manage multiple priorities and work independently or as part of a team.
" Capacity to perform in high-pressure situations, with strong organizational and time-management skills.
Customer Support Technician Position Description
We are seeking a Customer Support Technician to join our team. The selected candidate will work onsite in Ocoee, FL alongside the project team.
Summary:
Position Summary: Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow through.
Job Responsibilities:
- Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
- Assists in coordinating audiovisual setups and video conferencing support
- Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)
- Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
- Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
- Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
- Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.
- Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
- Collaborate and assist with other areas of the IT department on projects and initiatives
- Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
- Participate in after-hours (evening & weekend) on-call rotation
- Travel to remote locations to provide support, as needed
- Perform other duties as assigned
- Ability to lift 50 pounds
Required Skills:
" IT Enterprise experience is preferred
" High school diploma or equivalent; additional certifications or relevant education is a plus.
" Ability to learn new systems and software in a fast-paced environment.
" Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
" Ability to manage multiple priorities and work independently or as part of a team.
" Capacity to perform in high-pressure situations, with strong organizational and time-management skills.
Source : PSR Associates Inc
