Customer Support Tier 1 Representative - TEKsystems

Description:

Will be monitoring only, will eventually work into phone support (usually takes 6 months to get to phone support) Example: Monitoring Walgreens coolers, if it goes to 45 degrees they will need to troubleshoot or put in a work order. As a Technical Service Representative - Level 1, you will provide tier 1 support in a fast-paced communication center to resolve technical issues in a variety of methods, such as alarm monitoring, emails, and chat. You will analyze, troubleshoot and resolve technical issues for various types, including connectivity, installation, and equipment defects. You may remotely configure and troubleshoot client’s equipment or simply educate customers. In the event that an issue cannot be resolved, you will escalate to the next tier of support or arrange dates, times and access arrangements for a service call. You’ll utilize multiple computers and databases to record the results of interactions.

Skills:

helpdesk, help desk, ticketing, troubleshooting, customer support. IT, Customer service, Technical support, Help desk support, Support, Customer support, Call center, Nest, alarm system software, alarm monitoring, Customer service call center, troubleshooting, trouble tickets, trouble shoot

Top Skills Details:

helpdesk, help desk, ticketing, troubleshooting, customer support. IT,Customer service,Technical support,Help desk support,Support,Customer support,Call center,Nest,alarm system software,alarm monitoring

Additional Skills & Qualifications:

MUST HAVE: -Help desk OR Ticketing OR Troubleshooting (6+ months) -High school diploma/ .GED -Customer service mindset NICE TO HAVE: -IT mindset -Flexible with work schedule -Understands software -Nest experience ** Like to see candidates with NEST experience

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.