Customer Support and Training Associate - Lutech Veterinary Industries, Inc.

• Assist in pre and post Demo follow up as needed. 
• Prepare quotations as required.
• Process orders and provide confirmation, tracking and invoices to the customer.
• Create and follow up on Cases, RMA’s and Loaners.
• Assist Sales in processing new leads and updating information in CRM as needed. 
• Create Sales and marketing reports when required. 
• Assist with Trade Show planning.
• Prepare customer documents as needed.
• Keep up to date on Lutech Industry products and accessories.
• Conduct customer training virtually on product use.
• Provide customer support by answering calls and emails. 
• Other tasks as required by Management

• Fluent in English.
• Fluent in Spanish a plus but not required.
• MS Office; Excel, Word, Teams and Outlook.
• ERP systems such as NetSuite, SAP.
• CRM Software such as HubSpot, Salesforce.
• Order fulfillment.
• Sales Cycle.

• Active listening.
• Attention to detail.
• Strong Written and Verbal Skills.
• Adaptability.
• Strong follow-up skills.

• Able to independently prioritize tasks.
• Ability to communicate professionally and effectively with customers and fellow employees.
• Able to work with different personalities.
• Able to work independently and in a group.
• Ability to comfortably communicate virtually with customers.
• Able to give instructions in a clear and explicit manner.

Lutech Veterinary Industries, Inc. is committed to bring high-quality technology to our customers at affordable prices. Our customers are our first priority. Everything we do revolves around the needs of our customers. Quality is absolutely intrinsic in the development of any product carried by Lutech Veterinary.