Customer Technical Trainer at Blanchard machinery
West Columbia, SC 29169
About the Job
Overview
The Customer Technical Trainer is responsible for designing, developing, and delivering training programs for customer heavy equipment technicians on Caterpillar heavy equipment
This role ensures that all trainees acquire the necessary skills and knowledge to maintain heavy equipment safely and efficiently, adhering to company and industry standards.
Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results
Some of the benefits of joining our team are:
Competitive pay
Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
Exposure to world-class CAT training and development.
A friendly and supportive work environment.
Continuous exposure to learning and new technologies.
Opportunities for advancement.
Responsibilities
Training Program Development:
Contributes to a positive work environment and promotes the vision, mission and values of BMC
Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment
Design and develop comprehensive training programs for BMC customer technicians including monthly offered courses and dedicated apprenticeship offerings
Update training materials regularly to incorporate new equipment, technologies, and best practices
Training Coordination/Delivery:
Develop yearly customer offerings including dedicated apprenticeships
Coordinate the enrollment of customer technicians using the Learning Management System
Conduct hands-on and classroom training sessions with customer technicians
Provide practical demonstrations on the diagnostics, maintenance, and repair of heavy equipment
Invoice customer training
Enroll and assign training in the Caterpillar Dealer Performance Center
Assessment and Evaluation:
Report to customers monthly the progress of apprentice technicians including e-learning and in-person class performance
Provide constructive feedback and coaching to trainees to improve their skills
Maintain accurate training records and documentation for all trainees
Prepare and present training reports to management
Safety and Compliance:
Ensure all training programs comply with safety regulations and company policies
Promote a culture of safety and continuous improvement
Work closely with the customers to identify training needs and gaps for their technicians
Collaborate with equipment manufacturers and vendors to stay updated on new technologies and training methods
Performs other duties as assigned
Qualifications
High School Diploma or equivalent required
Associate or bachelor’s degree in a relevant field such as Mechanical Engineering, Industrial Technology, or a related discipline preferred
Caterpillar CIAP certification preferred
Minimum of 5 years of experience in maintaining, diagnosing, and repairing Caterpillar heavy equipment
Previous experience in a training or instructional role required
In-depth knowledge of Caterpillar heavy equipment (e.g., excavators, bulldozers, loaders)
Must possess a valid driver’s license with no more than one citation in the previous 36 months
Excellent communication and presentation skills
Ability to design and implement effective training programs
Strong organizational and time management skills
Proficiency in using training software and tools
Working Conditions
The physical environment requires the employee to work both inside (non-climate controlled) and outside in heat/cold, wet/humid, and dry/arid conditions throughout the year traveling to branch office
Overnight stays & business travel by car and other modes of transportation required.
Position requires employee to be physically present at job site location.
Required to use personal protective equipment to prevent exposure to injury and/or hazardous materials.
Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting, seeing, reading, and writing to complete job responsibilities.
Use of computer and other forms of technology to complete job responsibilities.
The Customer Technical Trainer is responsible for designing, developing, and delivering training programs for customer heavy equipment technicians on Caterpillar heavy equipment
This role ensures that all trainees acquire the necessary skills and knowledge to maintain heavy equipment safely and efficiently, adhering to company and industry standards.
Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results
Some of the benefits of joining our team are:
Competitive pay
Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
Exposure to world-class CAT training and development.
A friendly and supportive work environment.
Continuous exposure to learning and new technologies.
Opportunities for advancement.
Responsibilities
Training Program Development:
Contributes to a positive work environment and promotes the vision, mission and values of BMC
Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment
Design and develop comprehensive training programs for BMC customer technicians including monthly offered courses and dedicated apprenticeship offerings
Update training materials regularly to incorporate new equipment, technologies, and best practices
Training Coordination/Delivery:
Develop yearly customer offerings including dedicated apprenticeships
Coordinate the enrollment of customer technicians using the Learning Management System
Conduct hands-on and classroom training sessions with customer technicians
Provide practical demonstrations on the diagnostics, maintenance, and repair of heavy equipment
Invoice customer training
Enroll and assign training in the Caterpillar Dealer Performance Center
Assessment and Evaluation:
Report to customers monthly the progress of apprentice technicians including e-learning and in-person class performance
Provide constructive feedback and coaching to trainees to improve their skills
Maintain accurate training records and documentation for all trainees
Prepare and present training reports to management
Safety and Compliance:
Ensure all training programs comply with safety regulations and company policies
Promote a culture of safety and continuous improvement
Work closely with the customers to identify training needs and gaps for their technicians
Collaborate with equipment manufacturers and vendors to stay updated on new technologies and training methods
Performs other duties as assigned
Qualifications
High School Diploma or equivalent required
Associate or bachelor’s degree in a relevant field such as Mechanical Engineering, Industrial Technology, or a related discipline preferred
Caterpillar CIAP certification preferred
Minimum of 5 years of experience in maintaining, diagnosing, and repairing Caterpillar heavy equipment
Previous experience in a training or instructional role required
In-depth knowledge of Caterpillar heavy equipment (e.g., excavators, bulldozers, loaders)
Must possess a valid driver’s license with no more than one citation in the previous 36 months
Excellent communication and presentation skills
Ability to design and implement effective training programs
Strong organizational and time management skills
Proficiency in using training software and tools
Working Conditions
The physical environment requires the employee to work both inside (non-climate controlled) and outside in heat/cold, wet/humid, and dry/arid conditions throughout the year traveling to branch office
Overnight stays & business travel by car and other modes of transportation required.
Position requires employee to be physically present at job site location.
Required to use personal protective equipment to prevent exposure to injury and/or hazardous materials.
Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting, seeing, reading, and writing to complete job responsibilities.
Use of computer and other forms of technology to complete job responsibilities.
