CX Rep at TEKsystems

HIRING REMOTE CX REPRESENTATIVE FOR E-COMMERCE BRAND! MUST HAVE ZENDESK EXPERIENCE TO QUALIFY.

Provide outstanding service to our online customers with a warm and empathetic approach in line with the HQ brand and voice across all platforms

Required to assist with email support and phone calls daily

Maintain clear and open communication within the HQ CX Team Lead, and Managers

Easily and quickly recognizes customer needs, customer type, and the best solution for the particular customer

Knowledgeable around procedures, limitations, and appropriate course of action

Ability to gauge opportunities to impress the customer with knowledge

Ability to multitask & self-manage time spent on tasks to ensure maximum output

Problem solve to create a positive experience for all customers and produce high satisfaction ratings

Remain positive and promote a culture of continuous improvement and engagement within the team

Attend & contribute to team discussions and provide insight that will contribute to improving overall customer experience

Meet and strive to exceed individual and team Customer Experience KPI's and targets

Fulfill end to end customer service and support customers with escalated enquiries through to resolution

Build and maintain strong professional relationships with the support team

May be assigned additional support tasks by HQ team

Consistently update trackers and logs and follow all issues affecting satisfaction

Utilize communication channels to communicate with HQ team, and consistently respond to all Slack and Email updates

MUST HAVE EXPERIENCE:

BS/BA degree desired

HS diploma

2+ years of Customer service experience with a track record of providing excellent customer service

. Basic level of understanding of CRM Platform and communication tools

. Experience in retail e-commerce direct to consumer operations preferred

. Must have experience with ZENDESK

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.