Cyber Case Management – Senior Process Assurance Analyst - Peraton
Arlington, VA
About the Job
Responsibilities
Peraton is seeking an experienced Cyber Case Management – Senior Process Assurance Analyst for its' Federal Strategic Cyber sector.
Location: Arlington, VA (On-Site)
As the nation’s risk adviser, we (CISA) help our partners strengthen their own capabilities and connect our stakeholders in industry and government to each other and to resources, analyses, and tools to help them build their own cyber, communications, and physical security and resilience, and in turn, strengthening national resilience.
In this role, you will:
- Lead functional teams or projects with moderate resource requirements, risk, and/or complexity
- Communicate difficult concepts and negotiates with other to adopt a different point of view
- Interpret internal/external business challenges and recommend best practice to improve products, processes, or services
- Interact with senior customer personnel on significant matters
- Develop the overarching process of receiving, triaging, assigning, tracking, closing, and finalizing the record of reported incidents
- Ensure tactical implementation of the incident reporting processes, staffing, and technologies
- Identify opportunities to increase the efficacy of cyber incident report handling and workflows
- Document challenges, coordinates across teams to identify opportunities for process improvement, and recommend solutions to ensure incident reporting apparatus success
- Understand cyber, physical, and communications incident trend analysis and reporting functions
- Correlate and associate potential threat activities to inform senior decision makers
- Ensure timely and effective response to internal and external mission partners
- Validate the appropriate incident escalation and reporting procedures
- Seek to improve the quality, productivity, and sharing of information pertaining to the incident reporting life cycle
Duties may also include but are not limited to:
- Act as a resource for colleagues with less experience
- Identify, log, categorize, perform initial triage, routing, and resolving incidents and requests
- Manage the lifecycle of incident and request tickets in accordance with interface agreements
- Performing customer relationship management activities with mission partners
- Perform internal coordination and follow up for distributed actions
- A willingness to learn new tools and technologies and take on new responsibilities as assigned
#CISA
Qualifications
Basic Requirements:
- BS/BA degree with 8 years of related experience, or an MS/MA degree with 6 years of related experience, or PhD with 3 years of related experience. An additional 4 years of experience may be considered in lieu of degree.
- Experience leading projects or project steps (workflow) within a broader project, or have accountability for on-going activities or objectives.
- Demonstrated experience in providing solutions to complex problems which require regular use of ingenuity and creativity.
- Ability to work independently, with guidance in only the most complex situations.
- Experience with developing formal, written guidelines or instructions with operational and technical components.
- Understand organizational structure and alignment to business operations.
- U.S. citizenship and an active Top Secret Security Clearance w/ SCI.
- In addition, selected candidate must be able to obtain and maintain a favorably adjudicated DHS background investigation (EOD) for continued employment.
Preferred Qualifications:
- Security+ Certification.
- ITIL Foundation Certification.
- Minimum of 3 years supporting a WATCH Operations Center or Security Operations Center.
- Worked within a customer service-oriented environment.
- Developed business operational workflow models.
- Exceptional communication skills.
- Technical writing skills.
- Experience in using the Remedy and ServiceNow ticketing suite.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
