CyberArk Sr. Build and Support / Ops Lead - TechDigital
Dallas, TX
About the Job
Following will be CyberArk Sr. Lead responsibilities:
• Work on EFTPS Build activities.
• Target System on-boarding
• Single Point of Contact for support services
• Lead the complete operations team on technical front
• Respond to the email's for any advisory task.
• On-call support with the aligned support team member.
• Debugging the issues
• Provide the onsite support for Major/Minor upgrade.
• Perform RCA's
• DR Failover drills
• Define any new policies in the PAM Solution
• Break glass password retrieval
• Update documentation as and when required
• Any new server Account Addition /Deletion for existing types of integrations.
• Adding users in the group and opening of firewall port request.
• Troubleshooting of operational issues like:
a. Authentication Failure (LDAP user's/application Internal users like appuser and gwuser)
b. End point target server connectivity issue
c. Password change/verification failure on
i. Scheduled task
ii. OS (Windows/Unix/Database) level Login accounts
d. PAM Daily scheduled backup failure
e. DC to DR data replication failure
f. PAM Email notification related configuration
• In an unforeseen event or in case the issue is not resolved via L3 team, log PAM support ticket with OEM and follow up for timely resolution.
• To perform drills related to:
a. DC-DR
b. DR-DC Fall-back
c. Vault Restoration
• Business continuity with DR environment
• Manage policies configured in the PAM solution
• Creating new policies
• Work on EFTPS Build activities.
• Target System on-boarding
• Single Point of Contact for support services
• Lead the complete operations team on technical front
• Respond to the email's for any advisory task.
• On-call support with the aligned support team member.
• Debugging the issues
• Provide the onsite support for Major/Minor upgrade.
• Perform RCA's
• DR Failover drills
• Define any new policies in the PAM Solution
• Break glass password retrieval
• Update documentation as and when required
• Any new server Account Addition /Deletion for existing types of integrations.
• Adding users in the group and opening of firewall port request.
• Troubleshooting of operational issues like:
a. Authentication Failure (LDAP user's/application Internal users like appuser and gwuser)
b. End point target server connectivity issue
c. Password change/verification failure on
i. Scheduled task
ii. OS (Windows/Unix/Database) level Login accounts
d. PAM Daily scheduled backup failure
e. DC to DR data replication failure
f. PAM Email notification related configuration
• In an unforeseen event or in case the issue is not resolved via L3 team, log PAM support ticket with OEM and follow up for timely resolution.
• To perform drills related to:
a. DC-DR
b. DR-DC Fall-back
c. Vault Restoration
• Business continuity with DR environment
• Manage policies configured in the PAM solution
• Creating new policies
- Consider up to 50 target systems consisting of 25 Linux (Multiple Flavors), 10 Windows & 15 N/w or security devices
- Build and test framework for:
- New Server On-boarding
- User/ Admin Provisioning process for least privilege usage
- Create standard operating procedure documents that can be used as guides to continue onboarding of remaining systems
- Target system on-boarding onto EFTPS environment
- Reporting & Platform Maintenance:
- Response to performance alerts and warnings
- Log monitoring and analysis per instance
- Coordination with other resolver groups per instance
- Trend analysis
- Knowledge Management
- Health Monitoring Check-up
- Continuous Service Improvement
- Impact analysis report as & when required
- Reporting :
- ITSM Reporting
- Performance Reporting
- Executive Reporting
- Adhoc Reports
- Ticket Management:
- Incident Management
- Service Request Management
- Problem ticket Management
- Resolve Problems or liaise with CyberArk or Infrastructure teams for resolution
Source : TechDigital
