Cybersecurity-Identity and Access Management Consultant-Phoenix, AZ - Georgia Tek Systems

Cybersecurity-Identity and Access Management Consultant
Location: Phoenix, AZ
Duration: Contract
Rate: DOE

US Citizens and Green cards are Preferred.

IAM OPs Job Description
This position facilitates Identity and Access Management (IAM), including access provisioning, deprovisioning for systems, data and business-critical applications. The IAM Analyst will be responsible for ensuring that customer access requests are completed in accordance to established SLA's, provide second level technical support, operate efficiently in a team setting and ensure access is managed appropriately based on IAM best practices.
Role Qualifications

• Proficient written and verbal communication skills. Must be able to work and communicate in a clear, concise, and understandable manner.
• Excellent customer service skills.
• Exceptional organizational skills and attention to detail.
• Ability to multitask and efficiently manage time.
• Professional business presentation skillsets to provide deliverables efficiently to team, leadership and executives.
• Ability to work independently and collaboratively in a global group.
• Possesses effective decision making and critical thinking skills.
• Previous hands-on experience with identity, authentication methods and security concepts.
• Knowledge preferred of IAM related software and tools including Microsoft Active Directory and Service Now.
• Proficient in Microsoft Office suite (Excel, PowerPoint, Outlook).
• Technical background preferred with experience or education.

Job Duties

• The Identity and Access Management team is responsible for provisioning support including ticket management to ensure approved requests are fulfilled in accordance with defined service level agreements and policies.
• Respond to security incidents or escalations promptly as part of the continuous support strategy.
• Direct meetings to ensure team members, stakeholders and executives are informed of performance metrics, operational trends and/or process changes.
• Create and present educational sessions to the global team as required for process changes, review and capacity management.
• Promote teamwork by being a team player. Provide technical assistance, coaching, and mentorship to global teams.
• Troubleshoot and resolve IAM related technical issues, working to minimize downtime and ensure user satisfaction.
• Contributes to Knowledge Strategy Management by maintaining clear and comprehensive standard operating procedures including all technical processes and workflows.
• Accountable for personal learning and development with a willingness to collaboratively enhance development paths with a team.
• Represent the IAM team and/or be able to lead support projects on behalf of IAM.
• Complete additional duties and responsibilities as assigned through project or emergency needs.