Damage Prevention Supervisor - ACRT
Rochester, NY 14617
About the Job
About The Team
At Bermex, we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.
About the Role
The Damage Prevention Supervisor reports to the Operations Manager at Bermex. This position plays a key role in managing our line locating crew, which covers the entire state. Ideal candidates are individuals with experience in the gas line locating field. This position is responsible for interfacing with customers, must hold a knowledge of industry standards, interface with management from within and outside of the department, and lead special initiatives in the Damage Prevention Department. This position also requires a high degree of organization, excellent time management, and exceptional flexibility day to day.
Salary Transparency: For those living in NY, the pay for this role is a salary of $65,000/year.
What You’ll Do
Manage line locating team:
Travel to different project sites to meet with employees (~30% of the time)
Field train locators on best practices and perform monthly audits
Monitor ticket management system to ensure quality work
Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers
Interpret transportation regulations, safety regulations, and company policies and procedures for workers
Resolve worker problems and collaborate with employees to assist in problem resolution
Assist workers in tasks, as needed, such as damage prevention tickets
Assist with and maintain operations:
Identify, investigate, and resolve issues ensuring deadlines are met
Schedule and perform repairs or preventive maintenance of vehicles and other equipment
Drive vehicles or equipment to complete work assignments or to assist workers
Prepare, compile, and submit reports on work activities, operations, productivity, or work-related accidents
Request personnel, supplies, equipment, parts, or repair services as needed
Recommend and address key concerns in the operations processes:
Work with manager and other leaders to identify and address inefficiencies and opportunities for cost reduction
Partner with customers, managers, utility, or other personnel to ensure customer satisfaction with ongoing communication, cooperative problem management, and regular feedback on goal achievement or obstacles experienced
Recommend and implement personnel actions, such as employee selection, evaluation, rewards, or disciplinary actions
Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services
Other duties as assigned.
About You
Must haves:
Education: High School Diploma or GED. Must be at least 21 years of age
Experience: 3 years of gas line locating experience. At least 1 year of management experience. Upon hire, the candidate will need to complete and pass all Pipeline Operator Qualification (OQ) training
Nice to haves:
Education: Bachelor's Degree in Business Management
Experience: 5 or more years of gas line locating experience. At least 2 years of management experience
Your Skills:
Ability to multi-task, and work independently and as a team
Exceptional and demonstrated leadership skills, especially in project management
Knowledge and understanding of industry standards
Excellent communication skills, comfortable interacting with management and customers
Ability to interact with unhappy or negative customers in a professional manner
Excellent attention to detail for problem solving and finding
Strong computer skills, especially in Microsoft Office (e.g., Microsoft Excel)
Drug/Alcohol Testing:
Drug/alcohol testing is required
Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric or meters
Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters
Benefits
Health and Safety:
Group health plans including medical/prescription, dental, vision and a variety of other coverage options
Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
Flexible Spending Accounts or an option for a Health Saving Account with company match
Company paid Employee Assistance Program (EAP) for all employees and eligible family members
Retirement:
Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
Roth or Traditional 401(k) Retirement plan with company match
PTO Plans (After 90 completed days of service for full-time employees):
Paid Vacation
Paid Holidays
Paid Wedding Day
Veterans Day paid time off for our veterans
Paid Sick Time (New York based positions ONLY)
Perks/Allowances:
Company vehicle (for all driver-based positions)
Gas card for company vehicle (if applicable)
Company provided cell phone or mobile allowance (if applicable)
$150 boot allowance from approved vendors
Daily per diem for travel-based positions
Where We Work
Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at hr@acrtinc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)