Data Analyst - ManTech

ManTech is seeking a motivated, career and customer-oriented Data Analyst to join our Metrics & Continual Service Improvement team at the Annapolis Junction, Maryland location within the Delivery Assurance Framework.The mission of the Delivery Assurance Framework is to provide best-in-class service to support the delivery objectives of our internal program stakeholders; and ensure consistent, high quality and timely deliverables to our client. The Data Analyst will coordinate / oversee multiple tasks and deliverables, create original reports to satisfy ad-hoc metric requests, provide on-time delivery of program deliverables, and provide input to team weekly status reports.Responsibilities include, but are not limited to:* Understand and have experience in specifying, collecting, processing and presenting information from potentially several different data sets* Create and maintain operational metrics for the program* Identify any reported metrics that may have reporting and calculation errors and work with the perspective teams to research and identify root cause* Retrieve, validate, format, and organize a variety of data from many sources* Conduct data analysis to answer standard or recurring inquiries and identify trends, correlation, and other relationships in data sets* Work across various stakeholders to understand data trends, sources, and analysis goals and connect data to business processes to obtain a deeper understanding of potential considerations and assumptions* Create reports in ServiceNow using the native Reports and Performance Analytics modules* Create management reporting metrics using available sources (ServiceNow, MS Excel)* Review, prioritize, assign, track & respond to taskings* Work in a cross-team organization to support all operations within the Framework to meet targeted goals* Act as a backup for preparing the SLA monthly self-assessment delivery to the client* Perform special projects as needed and other duties as assignedMinimum Qualifications:* Bachelors degree and two to four years of experience. Additional education may be considered in lieu of experience.* Possess excellent data gathering and analytical skills* Possess strong speaking, writing, and presentation skills* Possess analytical and problem-solving skills necessary for quickly developing recommendations based on quantitative and qualitative data from many different types of sources* Ability to create adhoc reports utilizing data output from ServiceNow into Microsoft Excel or other tools* Utilize data to identify trending that will drive continuous improvement priorities to ensure the program achieves a high level of performancePreferred Qualifications:* Certification in ServiceNow Performance Analytics* Courses completed in Data Analytics or Data Science* Splunk knowledge and/or certificationsSecurity Clearance Requirements:* TS/SCI with polygraph