Data Analyst - Highly Skilled - TekWissen LLC
New York, NY
About the Job
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a media and entertainment company that develops, produces, and markets entertainment, news, and information. It owns and operates a portfolio of news and entertainment television networks, a motion picture company, television production operations, a television stations group, theme parks, and a suite of Internet-based businesses.
Position: Data Analyst - Highly Skilled
Location: New York, NY 10112
Duration: 12 Months
Job Type: Contract
Work Type: Remote
Shift: (Mon-Fri) (8.00 AM-5.00 PM)
Job Description:
Responsibilities:
- Partner with Customer Experience Operations Center leadership to create
- Performance Metrics related to CNOC Quality Audit Management & Quality Assurance in Problem Management ITSM
- Developing and providing Weekly, and monthly analysis and dashboard reporting on CNOC Case Management & Quality Assurance of internal ITSM Post Incident Review
- Managing daily, weekly, monthly, quarterly, etc., deliverables as needed; supporting technical teams to keep to regular timelines and cadence for content submissions.
- Assist with planning and delivering strategic projects for internal partners.
- Strategic storytelling to clearly show the business case, status, and progress of key initiatives
Qualifications:
- 3-5 years of work experience in Business Analyst Role or similar
- Strong technical skills
- Understanding of the ITIL Service Management Framework
- Strong proficiency in statistical analysis and data mining techniques.
- Expertise in data visualization tools (e.g., Tableau, Looker, Power BI, Smartsheet, ServiceNow, and Salesforce).
- Proficient in Microsoft Word, Outlook, PowerPoint, and Excel,
- Excellent problem-solving and analytical skills.
- Effective communication and people skills.
- Ability to work independently and as part of a team.
- Ability to communicate complex and technical concepts to non-technical audiences.
- Ability to effectively communicate and present findings to leadership and peers.
- Strong people skills. Ability to partner and earn the trust of constituents.
- Demonstrated ability to thrive in a fast-paced, high-throughput environment.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Source : TekWissen LLC