Data Analyst - Tricon Solutions

Location: 30 Rock, New York, NY - 10112

Type: 1 year contract on W2

Qualifications:

• 3-5 years of work experience in Business Analyst Role or similar
• Strong technical skills
• Understanding of the ITIL Service Management Framework
• Strong proficiency in statistical analysis and data mining techniques.
• Expertise in data visualization tools (e.g., Tableau, Looker, Power BI, Smartsheet, ServiceNow, and Salesforce).
• Proficient in Microsoft Word, Outlook, PowerPoint, and Excel,
• Excellent problem-solving and analytical skills.
• Effective communication and people skills.
• Ability to work independently and as part of a team.
• Ability to communicate complex and technical concepts to non-technical audiences.
• Ability to effectively communicate and present findings to leadership and peers.
• Strong people skills. Ability to partner and earn the trust of constituents.
• Demonstrated ability to thrive in a fast-paced, high-throughput environment.

Responsibilities:

• Partner with Customer Experience Operations Center leadership to create Performance Metrics related to CNOC Quality Audit Management & Quality Assurance in Problem Management ITSM
• Developing and providing Weekly, and monthly analysis and dashboard reporting on CNOC Case Management & Quality Assurance of internal ITSM Post Incident Review
• Managing daily, weekly, monthly, quarterly, etc., deliverables as needed; supporting technical teams to keep to regular timelines and cadence for content submissions.
• Assist with planning and delivering strategic projects for internal partners.
• Strategic storytelling to clearly show the business case, status, and progress of key initiatives