Data Center IT Support Technician - Peraton
John C. Stennis Space Center, MS
About the Job
Responsibilities
Peraton is seeking a talented Data Center IT Support Technician to join our team of qualified, diverse individuals. This role is crucial in ensuring the optimal operation and maintenance of our data center facilities. If you are a skilled Data Center Support Technician looking to contribute to critical missions and work with a passionate team, we encourage you to apply. Be part of a team that is dedicated to making a difference in national security and public safety.
The position requires on-site work at our Stennis, MS location.
Day to Day Work Responsibilities:
- Provides advanced technical advice and guidance on installation, adaptation, configuration or enhancement of customer hardware assets, supporting Data Center raised floor IT systems. Performs Tier III problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature of the problems and systems in a Data Center.
- Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements. Provides expert and second tier technical support for the installation and repair of complex systems and outages.
- Reviews system and configurations to ensure successful implementation of IT System racks into production.
- Maintains system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
- Partners with developers and engineers to reduce reoccurring incidents. Provides consultative assistance during off hours as needed.
- Assist in developing continuous process improvement for support tools, troubleshooting techniques. Collaborate and assist R&D in the testing and optimization of product support techniques and tools. Communicate to appropriate internal personnel of issues at a particular account.
- Determine the effectiveness of known solutions for the reported problem and apply these solutions as required.
- Determine severity and complexity of a reported issue and if necessary, escalate to the appropriate specialist. Determine the troubleshooting workflow and organize support priorities.
- Determine severity and complexity of a reported issue and escalate to the appropriate specialist. Provides training to customers.
- Maintains cabling diagrams and documentation of network paths for the Data Center environment.
Qualifications
Basic Qualifications:
- Bachelor’s degree and 5 years’ experience or HS diploma/equivalent and 9 years experience.
- U.S. Citizenship required; Must have the ability to obtain a Public Trust clearance.
- Experience working in a Data Center.
- Experience running fiberoptic and copper cabling.
- Strong understanding of Network protocols.
- Experience with Business Continuity and Disaster recovery.
- Experience supporting both Hardware and Software tools within a Data Center.
- Must be flexible to cover a 24x7x365 work schedule.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
