Data Center Regional Operations Director - CyrusOne
Sterling, VA
About the Job
We are looking for a Data Center Regional Operations Director to oversee the daily facility operations of all data centers within the region, by managing both internal and external resources, to provide an exceptional customer experience each day for every customer. The Regional Operations Director oversees teams throughout the region to ensure proper practices and procedures. The Director will also provide Implementation Management support for certain key accounts to ensure successful service delivery.
Responsibilities:
Management of Facilities
+ Employee Management including recognition, reviews, career development, corrective actions and scheduling
+ Interviewing and hiring new employees
+ Employee training and training updates
+ Maintain Operations Policies, Procedures and Guidelines.
Support
+ Work with the Manager of Implementations to assure smooth implementations for the customer
+ Review all terms and conditions of customer contracts and orders
+ Serve as Implementation Manager for certain key accounts to ensure successful service delivery. Follow CyrusOne processes on tracking and reviewing project costs, submitting PO requests, coordinating with vendors, reporting on project health, etc
Customer Environmental Services Management
+ Create and deliver scopes of work for environmental consulting
+ Work with Sales to deliver Environmental services proposals
+ Work with the Operations to assure peer to peer connectivity and monitoring is in place for delivered services
+ Work with the Vice President of Data Center Operations to assure that environmental issues are handled and communicated correctly to customers
+ Set up and maintain environmental monitoring solutions for all managed facilities within the NOCC
Environmental Management
+ Manage day to day operations of Air (Production & Distribution), Power, Fire, and Access
+ Proactively develop and implement maintenance activities
+ Report on all SLA required activities
Capacity Management
+ Maintain status and future status reporting on all capacity thresholds within the facility
Access Management
+ Work with the Security Manager to assure all access points are monitored and controlled
+ Manage all security issues to resolution and conduct postmortems for future assurance
+ Create access levels for new clients, assign access levels to vendors, monitor equipment leaving facility and generally oversee all aspects of Security Facility Operations Assurance
+ Manage all sub-contractor agreements for maintaining the building
Daily Reporting and Communication
+ Data Policing for all Reporting of Operational KPIs
+ Administering Daily Shift Reporting
+ Generate periodic reports
Regulatory Compliance Management
+ Updates for our Business Continuity Planning
+ Perform SAS 70 Re-occurring audits
+ Updates and Training for our Facility Operations Handbook
+ Perform SOX Audits
+ Perform SOC 2 Audits
Problem Resolution
+ Customer Issue Resolution Owner
+ Verification and analysis of alerts
+ Postmortems on all customer complaints
Customer Communication
+ Emergency Action Communication – Creation for Validation
+ Signoff Point for Customer Transition from Engagements to Operations
+ Customer Concerns discussions
Budgeting and Forecasting
+ Responsible for generating and adhering to annual OpEx budget
+ Responsible for generating and adhering to annual CapEx budget
+ Create, submit, and present capital project budget requests to the Capital Committee
Manage Strategic Initiatives on behalf of the company
+ Set forth the vision and roadmap for achievement
+ Develop and organize the team to fulfill the roadmap
+ Monitor and manage activities associated with fulfilling the vision
+ Performs other duties as assigned
Qualifications :
+ 7+ years' experience in managing critical facilities, preferably in a data center environment
+ 7+ years supervisory or personnel management experience with ability to direct and manage work groups
+ Demonstrates strong customer service skills and takes ownership of the customer experience
+ Can proactively identify potential customer issues; communicate them to appropriate parties and resolve
+ Ability to develop and document procedures and train personnel on the procedures
+ Ability to work well under pressure and manage multiple concurrent priorities
+ Strong work ethic and commitment to operational excellence and process improvement
+ Excellent organizational, time management, communication and leadership skills
+ Ability to work well with all levels of people within the organization
+ Takes ownership for business performance
Education/Certifications :
+ Bachelor's Degree (equivalent work experience may be substituted for degree); a Master’s degree or relevant certification (e.g., FRM, CRM) is preferred.
Work Environment :
+ Work Schedule: Monday to Friday, with on-call responsibilities for emergencies and critical issues.
+ Physical Demands: Must be able to lift 50 pounds
CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.
Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today!
CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.
CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.
CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .
Responsibilities:
Management of Facilities
+ Employee Management including recognition, reviews, career development, corrective actions and scheduling
+ Interviewing and hiring new employees
+ Employee training and training updates
+ Maintain Operations Policies, Procedures and Guidelines.
Support
+ Work with the Manager of Implementations to assure smooth implementations for the customer
+ Review all terms and conditions of customer contracts and orders
+ Serve as Implementation Manager for certain key accounts to ensure successful service delivery. Follow CyrusOne processes on tracking and reviewing project costs, submitting PO requests, coordinating with vendors, reporting on project health, etc
Customer Environmental Services Management
+ Create and deliver scopes of work for environmental consulting
+ Work with Sales to deliver Environmental services proposals
+ Work with the Operations to assure peer to peer connectivity and monitoring is in place for delivered services
+ Work with the Vice President of Data Center Operations to assure that environmental issues are handled and communicated correctly to customers
+ Set up and maintain environmental monitoring solutions for all managed facilities within the NOCC
Environmental Management
+ Manage day to day operations of Air (Production & Distribution), Power, Fire, and Access
+ Proactively develop and implement maintenance activities
+ Report on all SLA required activities
Capacity Management
+ Maintain status and future status reporting on all capacity thresholds within the facility
Access Management
+ Work with the Security Manager to assure all access points are monitored and controlled
+ Manage all security issues to resolution and conduct postmortems for future assurance
+ Create access levels for new clients, assign access levels to vendors, monitor equipment leaving facility and generally oversee all aspects of Security Facility Operations Assurance
+ Manage all sub-contractor agreements for maintaining the building
Daily Reporting and Communication
+ Data Policing for all Reporting of Operational KPIs
+ Administering Daily Shift Reporting
+ Generate periodic reports
Regulatory Compliance Management
+ Updates for our Business Continuity Planning
+ Perform SAS 70 Re-occurring audits
+ Updates and Training for our Facility Operations Handbook
+ Perform SOX Audits
+ Perform SOC 2 Audits
Problem Resolution
+ Customer Issue Resolution Owner
+ Verification and analysis of alerts
+ Postmortems on all customer complaints
Customer Communication
+ Emergency Action Communication – Creation for Validation
+ Signoff Point for Customer Transition from Engagements to Operations
+ Customer Concerns discussions
Budgeting and Forecasting
+ Responsible for generating and adhering to annual OpEx budget
+ Responsible for generating and adhering to annual CapEx budget
+ Create, submit, and present capital project budget requests to the Capital Committee
Manage Strategic Initiatives on behalf of the company
+ Set forth the vision and roadmap for achievement
+ Develop and organize the team to fulfill the roadmap
+ Monitor and manage activities associated with fulfilling the vision
+ Performs other duties as assigned
Qualifications :
+ 7+ years' experience in managing critical facilities, preferably in a data center environment
+ 7+ years supervisory or personnel management experience with ability to direct and manage work groups
+ Demonstrates strong customer service skills and takes ownership of the customer experience
+ Can proactively identify potential customer issues; communicate them to appropriate parties and resolve
+ Ability to develop and document procedures and train personnel on the procedures
+ Ability to work well under pressure and manage multiple concurrent priorities
+ Strong work ethic and commitment to operational excellence and process improvement
+ Excellent organizational, time management, communication and leadership skills
+ Ability to work well with all levels of people within the organization
+ Takes ownership for business performance
Education/Certifications :
+ Bachelor's Degree (equivalent work experience may be substituted for degree); a Master’s degree or relevant certification (e.g., FRM, CRM) is preferred.
Work Environment :
+ Work Schedule: Monday to Friday, with on-call responsibilities for emergencies and critical issues.
+ Physical Demands: Must be able to lift 50 pounds
CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.
Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today!
CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.
CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.
CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .
Source : CyrusOne
