Data Center Technician (IT Support) - Sumeru Solutions

Skills

Cisco-Network-Administration

Qualifications

• Experience in the implementation maintenance and analysis of data center facilities hardware communications infrastructure strategies tools and effective troubleshooting techniques
• Background on enterprise data center facilities and infrastructure environments such as PDUs RPPs network and SAN infrastructures
• In depth knowledge on complex Enterprise class internetworked environments involving a combination of switched routed shared Ethernet TwinAx 100GigE 25GigE10GigE GigE 100M and 10M token ring SAN and wide area connectivity
• Strong knowledge of WAN technologies OCx DSx subnetting and TCPIP protocol a must
• Extensive knowledge of trouble ticketing systems change control Project processes and associated tools
• Analytical ProblemSolving Proven logical problemsolving techniques with extensive experience in highstakes system troubleshooting data center facility management and telecommunications
• Project management experience
• Financial Services industry knowledge a plus
• Excellent communication and writing skills a must

Responsibilities

• Installing deinstalling relocating all distributed systems and network hardware CSUs DSUs routers switches encryptors firewalls etc in the Americas Data Centers within the internal service level mandates
• Installing deinstalling extending relocating testing all carrier circuits to the network hardware
• Installing deinstalling relocating all patch cabling for systems and network hardware
• Installing deinstalling relocating all Data Center hardware
• Coordinate cabinet power circuit and patch infrastructure installations various facilities electrical and communications vendors
• Coordinate of network component configurations
• Coordinate and Install SAN cabling infrastructure
• Manage network ports and assist with the management of all consumable items cables labels tie wraps rail kits etc
• Maintaining the integrity of the data center facilities systems and communications environments through general housekeeping and best operations practices
• Provide handson breakfix level 2 support for the data center systems and communications environments
• Coordinating and approving data center infrastructure change controls
• Ensuring compliance with data center standards policies and processes for all nonDCSD sponsored changes
• Performing required compliance activities
• Producing network consumables updates and contributing to weekly management reports
• Coordinate activities in support of all projects and technical requests within the Americas Data Centers
• Manage CTIapproved thirdparty vendors in support of localregional business service commitments and to assure adherence to Corporate and CTI standards
• Provide clear and detailed turnover to next shift workers for continuity
• Media Management duties including the following
• Performing daily tape ejects to increase current day processing capacity
• Monitoring of tape related console messages
• Managing all daily adhoc tapejob requests and scratch activity
• Managing all physical and electronic vaulting activity
• Manage tape destruction process ensuring all proper documentation has been recorded and approved
• Monitoring scratch levels on display screens online library web specialist or visually monitoring panel on libraries
• Replacing all damaged media
• Minor to moderate problem determination
• Monitoring of tape related console messages working with the global command center and the onsite hardware teams
• Performing daily health checks on all libraries including virtual subsystems grid clusters and errorexception system logs
• Provide assistance when required to ensure that the highest level of customer satisfaction is maintained