Data Center Technician - Glow Networks

Data Center Technician

Classification: Non-exempt, CONTRACT work

Location: Any US Location, 100% TRAVEL REQUIRED

Pay: $30 - $34 p/h, W2;

Reports To: Project Manager

Working Hours: Day and night shift, must work maintenance windows

Summary/Objective: Data Center Technicians will remove, replace, commission, and configure Cisco 8XXX series, large capacity routers and switches in various customer sites across the USA. This equipment is very heavy and will take up 32 RU in the data cabinet. Technicians will travel to various data centers and other facilities to perform assigned duties. Working hours will depend on facility access, and technicians may be required to work late, early, or overnight shifts in order to accommodate customer requirements.

Data Center Technicians must pass a background check and a drug screen.

Essential Functions:

• Technician will perform staging of all network hardware equipment
• Unbox, label, and perform inventory
• Install fabric cards and line cards
• Power-on and burn-in
• Upgrade switches to required software version
• Apply configurations as needed
• Install Cisco routers and switches throughout the country.
• Re-use existing power supplies, network modules, and optics
• Rack, stack, and re-patch drops, like-for-like
• Package and ship existing switch back to Cisco
• Replacement of UCS memory chips on Cisco UCS server
• Fully document completion of installation services

Other Functions:

• Complete all required tests in order to gain access to customer facilities
• Read and understand Scope of Work (SOW) and Memorandum of Procedure (MOP)
• Complete all technical reading and study requirements
• Must be familiar with and be able to comply with standard data center protocols

Work Environment/Physical Demands:

• Work will be performed in various US data centers, with specific access requirements
• Must have own standard tools, per tool list; Glow Networks will provide specialized tools
• Extensive use of hand tools, wire cutters, pliers, screwdrivers and specialized wiring tools; electronic tablet to track work tasks; some power tools may also be used
• Adhere to all safety standards around low voltage and high voltage electric power
• 100% travel, Extensive driving may be required
• Glow Networks will provide flights to customer locations, private hotel rooms, rental car, and fuel reimbursement, and an allowance of $30 per day to offset the cost of meals. These apply only when deployed out of home market

Required Education/Experience and Competencies:

• High School Diploma or GED is required
• Valid driver's license and good driving record are required
• Expert installation skills with low-voltage electric and light gauge wiring used for signaling
• Proficient with hand tools such as pliers, wire cutters, wire strippers, screwdrivers, etc.
• Familiar with data center entry, safety and work procedures, equipment layout, power, ground, and ancillary equipment operation, troubleshooting and problem resolution
• Familiar with Cisco data center routers, switches, installation, and wiring
• High physical strength and flexibility required, including bending, stooping, laying down
• Must be able to lift 50lb; must be able to climb ladders, lift heavy equipment, and work on all levels of a data cabinet
• Familiar with provisioning orders, wiring and troubleshooting process and procedures
• Higher level English language comm skills; must be able to communicate clearly and concisely with other team members who may have limited English language proficiency
• Maintain a positive attitude and work as a contributing team player
• Able to work daytime shifts and night time maintenance windows, as required

EEO Statement: Glow Networks provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information and other characteristics that are protected by applicable law.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned. Duties, responsibilities and activities may change at any time with or without notice.